Hotel Receptionist - Profile Resourcing Limited : Job Details

Receptionist

Location: Burgh Island Live-in accommodation is available, subject to availability.

F/T: 40 Hours per week

Salary: starting from £25396.80

Want to work at one of the most magnificent hotels in Devon?

This hotel is an iconic landmark and retreat positioned on wildly beautiful and secluded tidal Burgh Island. A career at Burgh Island is unique and not for the faint-hearted. Island life brings with it several challenges in terms of location and working hours. We are looking for a receptionist to develop their career further by joining a wonderful team of individuals here at Burgh Island!

Requirements for the role:

• Manage check in and check-out process.
• Manage the PMS system (Guestline), including room allocations
• Answer the phone, take reservations and deal with any enquiries.
• Prepare a catering list with important information and make sure kitchen and front of house are aware.
• Prepare daily reports as required.
• Manage guest payments, invoices, and receipts.
• Reconcile petty cash.
• Manage a comprehensive hand over to the following shift.
• Help guests with local enquiries, bookings, tickets, and travel arrangements.
• Report maintenance items to the maintenance logbook.
• Responsible for all health & safety during shift.
• Prepare welcome drinks for arriving guests.
• All future deposits are processed and recorded.
• All pre-charges are processed and recorded.
• Responsible for guest security and ensuring their belongings are labelled correctly.
• Assist front of house as necessary
• Ensure all allergies/intolerances are marked on the catering list and that the F&B team is aware of it.

General duties:

• · Assist with other functions as necessary.
• · Maintain register of visiting maintenance/service companies.
• · Report accidents or incidents promptly and correctly.
• · Be vigilant and report any suspicious behaviour in or around the hotel.
• · Handle emergencies if necessary, during shift.
• · Comply with all Reception related SOP’S.
• · You are expected to be presentable at all times.
• · Make sure there is always someone at the reception at all operational times.

On top of a competitive salary, we offer an excellent benefits package which includes.

• - Employee Assistance Programme
• - Service Charge - Equal share pro-rated according to contracted hours.
• - Bonus Scheme - Eligible after successful completion of 3-month probation period
• - Pension
• - Meals on duty provided (Brunch and Dinner)
• - Accommodation - Subject to availability
• - Staff shopping system for those in accommodation with a local convenience store.
• - Discounted rates with the local taxi company
• - Apprenticeships via HIT Training available
• - WSET courses available
• - 50% Employee Discount on Food
• - 25% Employee Discount on beer, wine and soft drinks
• - 1 Free night B&B in any Inn-Telligence managed property after 1 year employment
• - 2 Free nights B&B in any Inn-Telligence managed property after 2 or more years employment
• - Free use of hotel paddleboards and kayaks (subject to availability)

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