House & Gardens Manager - National Trust : Job Details

We have an exciting opportunity to lead our Sutton House team as House and Gardens Manager. You’ll create the vision and business plan at Sutton House in line with our national strategy and support the Operations Manager in delivering operational excellence with our Hackney community and supporters. Using your creativity and communication skills, you'll inspire and motivate your team and volunteers to help provide the friendly face of the National Trust to our visitors.

Accommodation is provided to the postholder for the proper or better performance of their duties in accordance with Trust criteria and HMRC rules.

Reporting to the Property Operations Manager, you'll manage a team of many strands, ranging from collections and compliance to visitor experience and partnerships.

You'll have responsibility for the operation of the property, including the day-to-day visitor and community offer as well as looking ahead at new opportunities. You'll work with the Operations Manager for the London properties in developing the business plan in line with our National and portfolio strategy.

You'll analyse the financial needs at the property, seeking opportunities for growth and understand the budget requirements . You’ll lead and be the property contact for small projects and explore the next steps for Sutton House. Using sound judgement and decision making, in line with National Trust guidelines and policies, you'll ensure the delivery of high standards of service and visitor experience.  You’ll also be responsible for making sure the property maintains its museum accredited status, leading on the associated compliance.

You'll engage with all our visitors to inspire support through fundraising, membership and help visitors to enjoy their stay. 

Liaising with internal and external stakeholders, you’ll champion the work at Sutton House.

• Strong experience in visitor business, tourist, heritage sector
• Ability to effectively communicate at all levels
• Demonstrable experience of leading and managing a team
• Experience of risk management
• Awareness of collections management and compliance needs
• Experience of supporting or leading small projects
• Good understanding of community or visitor needs
• Strong financial management skills

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.