Housekeeping Shift Leader Nights - Queensgate Shopping Centre - Savills Management Resources : Job Details

Purpose of the Role

To effectively lead a team of Housekeepers to undertake a range of cleaning duties in line with the Housekeeping Specification to ensure that all areas (front-of-house, back-of-house, external) of Queensgate Shopping Centre are consistently clean and presentable.

Key Responsibilities

• To support and assist the Soft Services Cleaning Manager in their duties.
• To ensure that employees are trained, and that all relevant records are maintained effectively.
• To ensure that Savills Company Policies & Procedures are adhered to by all employees, at all times.
• To liaise with Retailers & Department Teams, as and when required.
• To supervise employees to ensure that all specified cleaning standards are maintained at all times, highlighting any issues to the Soft Services Cleaning Manager.
• Induct new/relief staff to ensure they understand the requirements and expectations associated with their roles, completing training records and refreshing these as required.
• Monitor attendance and timekeeping of employees; notifying the Soft Services Cleaning Manager of any relief requirements and escalating any failures to adhere to the local absence reporting procedure.
• Ensure all employees wear the correct uniform, are polite, and represent Savills in a positive manner.
• Inform the Soft Services Cleaning Manager of any vacancies and assist in recruiting where required.
• Monitor cleaning materials, ensuring they are available on-site in an appropriate location.
• To undertake any other reasonable duties/request that commensurate with this position as designated by the Shift Leader / Soft Services Cleaning Manager / Facilities Manager / Client / Company.
• To supervise and co-ordinate periodic works as and when required.
• To undertake routine quality audits and take corrective actions as necessary, within the agreed timeframe.
• To ensure that all contents of the Cleaning/Environmental Site File & COSHH Files are kept up-to-date, escalating any requirements to the Soft Services Cleaning Manager.
• To undertake own cleaning duties, supporting colleagues and covering them when required.
• To undertake and deliver training as necessary and appropriate.

Health and Safety

• To take reasonable care of your own health and safety.
• To take reasonable care not to put colleagues, members of public and others at risk by what you do or do not do in the course of your work.
• To not interfere with, or misuse anything that's been provided for your health, safety or welfare.
• To report any accidents/incidents that your are involved within (personal or third-party) to your line manager immediately.
• To report any injuries, strains or illnesses you suffer as a result of doing your work activities to your line manager immediately.
• To inform your line manager if something happens that might affect your ability to work, like becoming pregnant or suffering from an injury.
• To inform your line manager if you take medication may have an impact on your safety and that of others (i.e drowsiness, confusion, sight I hearing impairment, etc.
• To ensure that you receive training to enable you to undertake work activities in a safe manner. Should you identify the need for further training, or are concerned for your safety you must inform your line manager.
• To ensure that you understand and work to all risk assessments, training, safe working practices and Health and Safety Policies.
• To ensure that employees are provided with a quality induction that offers such information, instruction, supervision and training to enable them to safely carry-out their duties.
• To facilitate the communication process and to provide feedback as necessary and appropriate.
• To ensure that all equipment within your control is serviced and maintained in a safe condition.
• To ensure that an employee who is an expectant mother is referred to their line manager for an appropriate risk assessment pertinent to the activities which they perform.
• To ensure that accidents, incidents, ill-health and near-misses that arise within the workplace are reported and recorded.
• To ensure that any sub-contractors that are employed by Savills on a site for which you are responsible have the correct method statement and risk assessment for the activity/duty they are performing on our behalf.
• To regularly monitor and review health and safety arrangements in liaison with the Soft Services Cleaning Manager for effectiveness.
• To inform the Soft Services Cleaning Manager of any non-compliance or issues.
• To be fully aware as to your individual, and those within your teams’ responsibilities, in relation to Savills’ Health & Safety Policy Statement.
• To be responsible for the safe use and care of equipment and materials and wear appropriate protective clothing as supplied.

Other

• To contribute to the development and implementation of the overall ethos/work/aims of Savills Management Resources & Queensgate Shopping Centre.
• To work in accordance with site policies and procedures.
• To liaise and communicate with other colleagues as needed.
• To live within commuting distance of the site and have your own independent method of transport.

Person specification: