Housing Management Officer Hiring Immediately - Placed App : Job Details

**_We are Hestia. We make a difference._**At Hestia, we are guided by our core values and are dedicated to fostering anequitable, diverse, and inclusive organisation. We provide a range ofservices, including Domestic Abuse support, Modern Slavery assistance, MentalHealth & Complex Needs care, and Criminal Justice. Our mission is to empowerindividuals to rebuild their lives and achieve independence.**A day in this role looks like….**As a Housing Management Officer**** at Hestia, you will play a crucial role inour Domestic abuse services. Your contributions will directly influence thelives of our service users, guiding them towards a path of empowerment andindependence.A day will never look the same and some of the things you can expect to doberesponsible for are:* Manage an allocated patch of properties for housing management functions.* To ensure the housing management functions of health and safety of the property, maintenance and voids control, are kept according to policy.* Management of service users rentcharges collection, arrears avoidance control, debt management* Under the direction of your line Manager, liaise with partner Registered Providers, ensuring adherence to Management Agreements* Agreement sign ups and exit meetings with service users* Management of service users DWP, Revenue and Benefits* Working with the Rents team to ensure new service users have their rent accounts established* Supporting new service users to apply for welfare benefits, including housing benefit and establish personal charge payments* Undertaking any necessary legal action, including leading on the pre action protocol* Providing weeklymonthlyquarterly performance reports to your line Manager* Undertake dailyweeklymonthly building health and safety.* Oversee and follow up on any repairs reported by staff and service users* Ensure that any repairs are actioned within the relevant timescales, keeping service users and support staff aware of progress and maintain records.* Working in partnership with support workers, Local Authorities and referrers* Maintain the safety and security of the building, including leading on the completion of property risk assessments**Why Hestia?**Joining Hestia means more than just a job; its an opportunity to be part ofsomething bigger. We offer a supportive, inclusive and resolution driven workenvironment where your contributions are recognised and valued. As a member ofour team, you will have the chance to grow both personally and professionallywhile making a lasting impact on the lives of those we serve.We are looking for candidates who bring a combination of passion, expertise,and dedication to the table. To excel in this role, you should possess:* An in-depth understanding of all aspects of housing management* DWP, revenue and benefits legislation knowledge.* Rent collection and arrears recovery management, plus an understanding of the pre action protocol* An understanding of civil options available to ensure the safety of the building* Knowledge and experience of move on options for people living in supported accommodation* Computer literate with the ability to use electronic recording systems to accurately record data* A strong sense of accountability* An ability to lone and self-manage their own time* A high standard of written and spoken English* Numerate with the ability to analyse and present financial data to a range of audiences* Ability to achieve objective through working in partnership with internal and external stakeholders* Able to work sensitively with service users.* Able to visit accommodation sites to carry out service user meetings.* Knowledge and understanding of mental health issues, drug and alcohol dependency and young persons support.**Our commitment to Equality, Diversity, and Inclusion**Our services users come from all walks of life and so do we. We hire greatpeople from a wide variety of backgrounds because it makes us stronger. We arecommitted to creating and maintaining a diverse and inclusive workforce andvalue the skills, abilities, talent and experiences, different people andcommunities bring to our organisation.**We are a disability confident employer**Hestia is proud to be a disability confident employer, dedicated to theemployment and career development of individuals with disabilities. We offer aguaranteed interview scheme for all applicants with disabilities who meet theminimum criteria for the role they have applied for. We also providereasonable adjustments during the selection and interview process, andthroughout your employment with us.**Safeguarding Statement**Hestia is committed to safeguarding and promoting the welfare of adults,children and young people who are potentially at risk, and we therefore expectall staff and volunteers to do the same. We require all staff to undertakeinternal and external safeguarding training throughout their employment withHestia._We reserve the right to close this job advert early should we receive a highvolume of applications or if the position is filled before the closing date.We encourage interested candidates to apply as soon as possible to ensuretheir application is considered._