Housing Manager - Marks Consulting Partners : Job Details

Marks Consulting Partners are currently looking for a Housing Manager to work with one of our Housing Association clients in London.

What the job will be doing

• Annually review and implement the Housing Team Plan.
• Manage two Local Housing Centres and head office reception service and the team of staff responsible for the delivery of housing services
• Ensure that long-and short-term voids are appropriately managed to ensure the void period is kept to a minimum.
• Ensure staff satisfactorily undertake their responsibilities with respect to tenancy and leasehold management.
• Be responsible for the management of the Estate Service team(s) to ensure that the cleanliness and safety of the local neighbourhood is maintained to a high standard.
• Ensure an effective working relationship between Housing Officers and Estate service staff to address any incidents of inappropriate refuse disposal and anti-social behaviour.
• Oversee regular Anti-social Behaviour (ASB) panels to ensure that all staff respond appropriately to reported allegations of anti-social behaviour, ensuring that they are properly investigated and correctly recorded.
• Deputise for the Head of Housing Management Services at meetings as and when required.
• Carry out all management action relating to staffing issues including annual appraisals, one to one sessions, recruitment and selection processes, sickness management, disciplinary and grievance procedures.
• Ensure staff perform their duties in accordance with agreed management standards, identifying the need for additional support and training and ensuring that staff attend all identified mandatory courses.
• Manage allocated budgets efficiently and effectively in accordance with the financial regulations

What you will need

• Experience of managing a Local Housing Centre.
• Experience of managing and motivating staff to deliver excellent customer services, including experience of dealing with performance issues.
• Experience of proving a customer focussed service in a challenging environment.
• Extensive Knowledge and understanding of the role of a Local Neighbourhood Centre.
• Well-developed written and verbal communication skills to work effectively and professionally with Board members, tenants, leaseholders, contractors, managers and staff.
• Ability to resolve complaints and disputes.
• Ability to manage and motivate a diverse and dispersed team of staff including caretakers, housing and technical staff.
• Detailed knowledge of housing legislation including knowledge of forthcoming changes and their impact on service delivery.

How to Apply

If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners.

If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.

Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.

Industry

Housing