Housing Manager - Home Group : Job Details

Housing ManagerGreater LondonPermanent, Full Time (37.5 hours per week)Salary £32,000 to £38,000 depending on skills, experience and qualifications plus great benefits including Health Cash Plan!Home, a place where you belongA great job opportunity for a Housing Manager to join Home Groups awesome housing team to cover Uxbridge, Hounslow, Southall and surrounding areas. As our Housing Manager you’ll be the face-to-face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities.Typical day as a Housing Manager

• Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities. This will help us to improve our local neighbourhoods.
• You’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).
• Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.
• Managing our voids process including liaising with local authorities.
• Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK! About You

• Have worked in housing before and understand housing management, housing law and in an ideal world, universal credit too!
• Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude
• Passionate about delivering excellent customer service and have a genuine desire to help your customers.
• This job can challenge, especially when we’re dealing with complaints but your resilience will help you through.
• Confident working with external partners and stakeholders such as local authorities, MP’s etc
• Like being part of a team but appreciate that this is a role where you’ll spend most of your time working in our local estates.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role.?This remains under regular review....