Housing Officer - Service Care Solutions - Housing : Job Details

Housing OfficerCarlisle£26,250 per annumPermanentFull timeWe are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in Carlisle. As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Carlisle.THE ROLEKey responsibilities include:

• Conduct monthly inspections of properties to ensure safety and compliance.
• Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
• Identify and report property faults, categorizing them for prompt response.
• Undertake minor property repairs within trained scope and provided toolkit.
• Administer operational cash for utility top-ups and emergency payments.
• Manage customer complaints and support issue resolution.
• Participate in the on-call rota to ensure 24/7 service availability.

THE CANDIDATECandidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important. You should also bring:

• A solid background in face-to-face roles with strong people skills.
• Confidence in conflict management and resolution.
• Strong organizational abilities to handle a demanding workload.
• A valid UK driving licence, with willingness to travel between properties.
• The ability to work collaboratively with colleagues and external partners.

THE CONTRACTPermanentFull-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks)Salary: £26,250Company car providedHOW TO APPLYTo apply for this role, please email a copy of your CV to or call on to discuss the role further. Further positions available in locations across the North West - please ask for additional info if interested