Housing Officer - Service Care Solutions - Housing : Job Details

Housing OfficerHammersmithTemporaryFull-timeWe are recruiting for a Housing Officer to join a team based in West London, ensuring residents receive excellent service and support. You will take responsibility for managing housing schemes and maintaining high standards across all areas.THE ROLEAs a Housing Officer, you will be responsible for fostering positive resident experiences, ensuring high standards of service delivery, and addressing resident needs proactively. Key responsibilities include:

• Actively listening to residents and addressing their concerns promptly.
• Building strong, visible relationships with residents and stakeholders.
• Ensuring schemes are well-maintained, including repairs, cleaning, and grounds upkeep.
• Investigating and resolving anti-social behaviour (ASB) cases.
• Setting and managing service charges effectively and transparently.
• Collaborating with managing agents and contractors to deliver excellent services.
• Conducting estate inspections to maintain compliance with health and safety standards.

THE CANDIDATEWe are looking for a candidate with previous experience in a similar role, preferably in housing or property management. The ideal candidate will also have:

• Strong customer service and interpersonal communication skills.
• Tenacity, resilience, and problem-solving abilities.
• Excellent analytical and negotiating skills.
• Effective team collaboration and IT proficiency.
• Attention to detail with the ability to meet deadlines.

THE CONTRACTTemporary - 3 months ongoingThe pay rate for the role is £24.50 per hour LTD company rate. The PAYE equivalent is £20.89 per hour, inclusive of holiday.

HOW TO APPLYTo apply for this role, please email a copy of your CV to or call to discuss the role in more detail!