Housing Officer - E Personnel Recruitment : Job Details

Join Our Team as a Housing Officer - Surrey

A fantastic opportunity for a dedicated Housing Officer to join a well established housing organisation in Surrey. Are you passionate about making a real difference in people’s lives and building thriving communities?

• Hours: Full Time
• Contract: Temporary (3 months, potential to expend)
• Pay Range: £12.50 - £17.50 per hour PAYE

Responsibilities

• Support residents in managing their tenancies, offering advice and resolving issues with empathy and professionalism.
• Point of contact for local residents
• Tackle tenancy challenges, such as antisocial behaviour, maintenance concerns, and tenancy fraud.
• Understand rent and service charges, assist in handling arrears, answer residents' queries.
• Advise on payment plans, and signpost for debt advice or finding grants and funding.
• Handle complaints efficiently, aiming for first-time resolution and continuous service improvement.
• Conduct estate inspections and ensure communal areas are safe, clean, and welcoming.
• Carry our settling in visits and tenancy review visits, carry out scheduled and ad hoc estate inspections
• Build strong relationships with residents, empowering them to take pride in their homes and neighbourhoods.
• Collaborate with local authorities and agencies to address community needs and enhance well-being.

An ideal Housing Officer will be/have:

• Housing experience working in a public or commercial setting
• A strong communicator who can engage with people from diverse backgrounds.
• Problem-solving skills and the ability to balance multiple priorities.
• Knowledge of housing legislation and tenancy management is an advantage.
• A proactive, "can-do" attitude with a genuine desire to support residents.
• Experience in housing or community-focused roles is desirable but not essential.
• Excellent administration skills
• IT Literate with ability to analyse data
• Highly organised
• Strong attention to detail and able to prioritise workload

If your application is successful, you will be contact shortly.

The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this Housing Officer role. E Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible.

You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry. In the meantime, feel free to explore similar job opportunities on our website: e-personnelrecruitment.co.uk