Housing Solutions Officer - Reed : Job Details

Housing Solutions Officer

• Pay Rate: £15.48 per hr paye
• Location: Sheffield City Council
• Job Type: Temporary Role for 8 months
• 8 Full-time, 1 Part-time (14.8 hours per week)

Sheffield City Council are looking for nine Housing Solutions Officers to join our Housing Advice and Options Service. This role is crucial for providing housing advice, assessing households in housing need, and delivering tailored support and housing options. A strong commitment to homeless prevention and a customer-first approach are essential.

Day-to-day of the role:

• Provide housing advice and assess the needs of households, offering tailored support and housing options.
• Work within a statutory framework to progress homeless applications appropriately and in line with legal requirements.
• Collaborate with internal and external partners to assess circumstances, investigate cases, and understand the holistic needs of households.
• Manage customer expectations effectively, balancing empathy and understanding with the practical limitations of available resources.
• Maintain excellent negotiation skills and the ability to stay calm under pressure.
• Be part of a supportive team environment, working alongside skilled and experienced officers, seniors, and managers.
• Interview clients, undertake housing need and homeless assessments within statutory and policy frameworks, provide advice, ongoing support and maintain client contact
• Carrying out home visits or visits to hospitals and other relevant sites
• Preventing homelessness, hospital admissions and delayed discharges from a range of supported and institutional accommodation and care
• Collect information relating to applications from a variety of sources
• Progress cases, from application to final outcome and evaluation including administration of reviews and the collection of any additional required information from a range of sources
• Provide information on all available housing, support and other related services
• Make decisions within legal and policy frameworks
• Provide positive outcomes for clients using a full range of options and empowering where possible
• Assist clients to access specialist support services as required (for example, advocacy services, tenancy support, equipment and adaptations, city wide alarms)
• Interpret and support clients of the Local Authority through the Council’s Lettings Policy, including assistance with the bidding process
• Providing office duty work

Required Skills & Qualifications:

• Demonstrated ability to focus on customers with excellent prioritisation and organisational skills.
• Strong communication skills and the ability to work independently or as part of a team.
• Resilience and a strong work ethic, with a keenness to learn and adapt.
• Experience in handling complex cases and providing effective case management advice.
• Ability to conduct negotiations effectively and maintain composure under pressure.
• Valid Enhanced DBS on the update service

Next Steps:To apply for the Housing Solutions Officer position, please send your updated cv to