Housing & Support Officer - Reed : Job Details

Housing and Support Officer

• Location: Uxbridge
• Job Type: Full time - 40 hours per week on a shift rota including weekend

Join our clients dedicated team a leading provider of supported housing. We are seeking a Housing and Support Officer to provide essential housing management and support services to our residents, ensuring they receive the highest quality of care and support.

Day-to-Day Responsibilities:

• Provide housing management and related support to a caseload of residents.
• Monitor all rent accounts to ensure timely payments, taking early intervention actions to minimise rent arrears.
• Work collaboratively with Facilities, Property Management, and other community operations teams to deliver optimal services.
• Conduct Outcome Star assessments and create action plans tailored to residents' needs.
• Support residents in engaging with Progression activities and moving on to high-quality and affordable accommodation.
• Ensure compliance with Tenancy and License conditions and address any anti-social behaviour.
• Maintain accurate records in the Inform data management system.

Required Skills & Qualifications:

• Experience in face-to-face support roles within supported housing, social work, or similar fields.
• Proven ability to manage relationships and encourage client participation.
• Strong communication and interpersonal skills, with the ability to advocate, negotiate, and mediate effectively.
• Good organisational skills and proficiency in IT.
• Ability to work flexible hours, including evenings and weekends.
• Graduate-level education; a Housing Diploma or related qualification is desirable.

Benefits:

• 25 days annual leave plus public holidays (pro-rata for part-time).
• Free use of health and fitness facilities and staff discounts in restaurants.
• Auto-enrolled into the workplace pension scheme with options for Salary Exchange contributions.
• Opportunities for professional development and training.

This role is subject to satisfactory references, medical clearance, a Disclosure & Barring Service check, and verification of your eligibility to work in the UK.