Housing Sustainment Worker - Hiring People : Job Details

Passionate, Creative, Equal, Empowering and Sustainable

Housing Sustainment Worker

Hours: 37 Hours per week on a rota system

Location: Head Office, Festival Park, Stoke on Trent with regular travel

Salary: £24,303 per annum

Are you looking for a customer support role within an Organisation that is at the heart of helping people to thrive? If so, this role may be for you. Since 1974, as a Registered Provider of Social Housing and Supported Accommodation we have been supporting those in need.   

We are looking for customer focused people join our Housing Services Team based at our Stoke on Trent Head Office. Our customers have a range of needs including mental health, addictions, learning disabilities, recent homelessness and debt.

Our Housing Sustainment Workers guide our customers through the Housing pathway, identifying appropriate support routes to assist them.

Some of your Key Responsibilities will include:

• Assisting customers to sustain their housing by focusing on (not an exhaustive list);
  • Identifying their specific needs/ vulnerabilities
  • Identifying routines and life skills essential for independent living
  • Accessing support via specialist external partners
  • Accessing training and volunteering opportunities internal/external
  • Identifying risks and triggers to positive progression
  • Focusing on the future by identifying goals and setting action plans
  • Identifying next steps accommodation options and assisting customers to access it
  • Empowering customers by guiding/coaching positive thinking/decision making whilst encouraging them to take steps to independence

• Providing a trauma informed approach to customers lived experiences
• Identifying potential customers for vacant properties to minimise housing waiting lists and preserve revenue  generation 
• Ensuing customers housing benefit claims are submitted and processed in a timely manner
• Investigating and resolving rent arrears and escalating as appropriate 
• Ensuring cases are escalated where necessary to specialist support teams
• Collaborating with key partners to ensure customer’s housing needs are met
• Ensuring our Housing Sustainment Strategy is applied fairly and transparently across License and Tenancy accommodation 

You will need:

• GCSE English and Maths grade C or above (grades 4-9 or equivalent)
• Experience of dealing with the needs of our customer group; including but not limited to those with Learning Disabilities, Entrenched Homelessness, Mental Health, Drug and Alcohol Dependencies, dual diagnosis
• An understanding of the housing letting procedure including screening/vetting applicants
• Previous experience of managing and resolving rent arrears issues within a Registered Social Landlord or similar environment
• An understanding of both adult and child safeguarding protocols and escalation procedures
• Awareness of Building Safety Legislation and Expectations of Landlords
• Customer focused, excellent with planning and delivery, able to balance multiple priorities against critical deadlines
• A continuous improvement mindset, always looking for opportunities to do things better, supporting automation and digital paperwork
• A driving licence and vehicle insured for business use – we have a number of sites and you will need to visit these regularly

We Offer the following Benefits:

• Flexible working (with a regular office presence)
• 27 days annual leave in addition to public holidays
• Excellent learning and development opportunities
• Contributory pension scheme
• Occupational sick pay
• Healthcare cash plan

To apply please visit the Brighter Futures Website.

The closing date is Friday 13th September with interviews to follow.

We are committed to promoting equality of opportunity and we welcome applications from all sectors of the community, particularly from under-represented groups and people with lived experience. Brighter Futures is an equal opportunities employer.