HR Administrator - Reed : Job Details

To be a point of contact for all office administrative issues, incl HR and customer service as required by the business. To help improve communications internally and externally and improve levels and accuracy of paperwork throughout the business. 

Provide customers with a point of contact for all initial enquiries / queries.

• Receive and deal with customer queries by email / phone / post etc. in a polite and efficient manner.
• Coordinate with colleagues to obtain answers to customer queries.
• Respond to customers in a timely manner with relevant information.
• Communicate efficiently, effectively and professionally at all times.
• Build, develop and maintain good working relationships with customers.
• Escalate any issues to Production / Operations Manager or higher as appropriate.

Maintain customer order book

• Receive customer updates on their order requirements.
• Process these onto EFACS system in a timely manner, ensuring full visibility for colleagues is communicated and available at all times.
• Attend morning meeting to ensure changes are constantly and effectively communicated.

Maintain HR paperwork and administrative processes as/when required, in line with Group requirements.

• Control HR documentation and files, including but not limited to;
• Ensure all Induction paperwork is issued to new starters, is appropriately signed off and returned for Personnel Files (paper and electronic).
• Ensure all Training Records are accurately maintained and recorded on Training Files.
• Ensure all HR related reports are maintained, in line with Group requirements (ie Starters & Leavers, Organisation Chart, etc).
• Ensure Managers carry out and return any Return To Work, Absence Certification documentation etc., when employees are off work.
• Remind Managers of Disciplinary Actions require when absences hit Trigger Points.
• Attend Disciplinary / Investigation Hearings to support Managers and maintain notes.
• Support the Apprenticeship programme by maintaining contact with the relevant Apprentice Bodies to ensure all documentation is kept up to date.
• Support any Work Experience students as and when required.
• Support with the recruitment process as and when required.
• Support maintenance of the website as and when required.

General

• Attend Monthly Management Meetings and maintain accurate Minutes of Actions.
• Working with other UFC colleagues, ensure the implementation of the company’s policies and goals, including in particular Health & Safety and Quality.  
• Maintain regular, consistent and professional attendance, punctuality, and adherence to relevant health & safety procedures at all times.
• Treat all colleagues in a professional, fair and empathetic manner.
• Work on your own initiative as required ensuring the smooth, efficient and effective availability of administrative support is available for the business.
• Be flexible to provide the GM, colleagues and the business support wherever this may be required.

Attributes required to perform the above Job Description