HR Advisor - Blue Arrow Customer Success Hub : Job Details

If you're a hard-working, reliable person then we want to hear from you.

HR Advisor* Salary: £30,000 per annum* Location: Plymouth* Hours: Monday to Friday, 37.5hs a week

KEY PURPOSE

* The ER Adviser will be the main point of contact for employees for individual consultation meetings relating to the contract restructuring activity

* To provide delivery of people manager role covering aspects of the restructuring activity in line with service level agreements and business rules.

* To complete a high volume of consultation meetings in a busy, complex and fast paced unionised environment

* The ER Advisors are required to capture and track all requests & queries raised in the consultation meetings and manage re-assignment of queries to the ER Case Manager as required to provide effective case management.

STRUCTURE AND REPORTING RELATIONSHIPWorking within the People Services function to provide a quality consultation service to impacted employees.

Reporting directly to the ER Case Manager with a dotted line to the Senior People Partner and project People Solutions Partner

Role Essentials

* Provide a professional and compassionate consultation experience for impacted employees with no people manager support present, ensuring adherence with policies consistent with employee standards, legislation and guidelines

* Manage end-to-end and timely closure of consultations, utilising the ER Admin and escalating concerns to the ER Case Manager

* Ensure all activities are accurately logged on the People Services case management system, updated regularly and documents stored in employee files as required by Serco

* Work with sensitive data in line with data protection legislation.

* Demonstrate a high level of empathy and patience using the customer first approach.

* Use defined procedures, knowledge base and policies when providing service to the employee/partner. Follow through on commitments and take responsibility to achieve results.

* Maintain the appropriate level of process knowledge, customer satisfaction, and quality metrics. Utilise all available knowledge sources, procedures and tools available to maintain a level of professionalism.

* Reflectively learn and model new methods of best practice and approaches

* Highlights any required knowledge base improvements to ER Management Lead

For more information apply today!!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.