HR Operations - Reed : Job Details

• Contract Type: 12-month Fixed Term Contract (FTC)

We are seeking an HR Operations Officer to join our People Operations Team. This role is crucial for managing the full lifecycle of an employee from onboarding to offboarding, providing operational and administrative support to the wider People team.

• Ensure accurate and timely completion of all operational employee lifecycle activities within your area of responsibility, adhering to company policies, procedures, and established SLAs.
• Lead the onboarding process for new starters from offer to their first day, including managing pre-employment checks through our third-party provider.
• Become a proficient user of the current HR system, ensuring all relevant data and changes are captured accurately.
• Resolve queries received through multiple channels in a timely manner, escalating complex issues as necessary.
• Continually update, version control, and archive documentation and instruction forms, identifying opportunities for continuous improvement.
• Maintain employee files in accordance with the company’s Data Protection Policy and GDPR guidelines.
• Keep up to date with relevant employment legislation and best practices across all jurisdictions for the Group, ensuring any changes are shared with the People team.
• Develop and maintain positive internal and external stakeholder relationships to ensure efficient and effective collaboration.
• Share knowledge and best practices within the team to ensure adequate support and coverage across jurisdictions.

• Experience in a fast-paced, high-volume administrative role within an environment of continuous improvement and change.
• HR knowledge and experience are desirable but not essential.
• Excellent computer literacy, particularly in MS Office products.
• Experience and knowledge of HRIS/HCM systems are desirable.
• Exceptional attention to detail in the preparation of documentation and data entry.
• Ability to learn new processes and procedures quickly, while identifying opportunities for improvement.
• Excellent customer service skills, contributing towards the team’s reputation of adding value and being a trusted partner.
• Strong communication and interpersonal skills, with the ability to develop good working relationships at all levels.
• Proven ability to work effectively as a member of a team, with a positive and supportive attitude.

• Comprehensive training, both in-house for relevant technical knowledge and professional qualifications to enhance your professional development.
• Opportunity to work in a supportive team environment where close working relationships between colleagues and clients are valued.