HR Operations Manager - - Pontoon : Job Details

HR Operations Manager

Duration - 6 Months

Location - Warwick / Remote

Summary

Are you a dynamic HR professional looking to make a significant impact within the utilities sector? Our client, a leading organisation in the National Energy System Operator (NESO), is seeking an HR Operations Manager to be part of their newly established in-house HR Operations team. This pivotal role will focus on enhancing HR systems, policies, and processes, ensuring a seamless employee experience from onboarding to offboarding.

About the Role:In this critical position, you will lead a small team dedicated to delivering high-quality HR operational services across the organisation. You will implement best practises, streamline processes, and ensure compliance, all while supporting the rollout of a new HR system. Your expertise will be instrumental in fostering a positive colleague experience and driving the strategic objectives of the organisation.

Key Accountabilities:

• Lead and manage a team to deliver efficient HR operational services that align with strategic priorities.
• Oversee transactional activities across the employee lifecycle, ensuring high-quality service delivery.
• Provide timely and accurate HR advice through various communication channels.
• Implement quality monitoring and coaching to enhance customer service.
• Ensure data accuracy and compliance, providing robust reporting for informed decision-making.
• Develop operating procedures and service standards for consistent HR service delivery.
• Drive performance and identify training needs to maximise team potential.
• Collaborate with stakeholders to deliver a seamless HR service across the organisation.
• Maintain and update HR policies to align with best practises and legal requirements.

About You:To excel in this role, you should possess:

• Experience in establishing an HR Operations team and managing its development.
• Strong proficiency in HR Information Systems and data management, with an emphasis on top-tier systems.
• Comprehensive knowledge of employment law and an eye for detail to identify potential risks.
• Excellent stakeholder management and communication skills, with the ability to influence at all levels.
• Exceptional organisational skills and the capacity to manage multiple priorities in a fast-paced environment.
• A customer-centric mindset focused on enhancing the employee experience.
• Experience managing third-party provider contracts effectively.
• A proactive approach to personal development and a commitment to continuous improvement.

This role offers the flexibility of hybrid working, with an expectation of being onsite in Warwick 2-3 days a week and once a month in Wokingham.

If you are ready to take on this exciting opportunity and lead the transformation of HR operations in our client's organisation, we want to hear from you!

Apply Now to be part of a team that is shaping the future of HR in the utilities sector!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.