HR Service Delivery Leader UK&I - The Access Group : Job Details

UK&I HR Service Delivery LeaderWe're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.?? Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.? On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. ??? About you:? You will lead the shared service for our UK & Ireland employees, while collaborating with the Global ES Leads. Key responsibilities include supporting the team in delivering exceptional employee service and driving operational excellence through evolving and creating new processes to support our scale and growth. You will monitor KPIs, manage escalations, and work closely with stakeholders across ES, Finance, and IT to support business initiatives and projects. Along with ensuring global alignment and supporting onboarding new geographic teamsDay-to-day, you will:? • Lead Operations, Employee Relations, and Executive Assistant teams, ensuring high-level service delivery for UK & Ireland employees via self-service solutions.• Manage the full employee lifecycle, focusing on delivering a great experience and identifying improvement opportunities.• Effectively manage team resources to meet SLAs, adapt to business needs, and provide day-to-day support, guidance, and development for team members.• Oversee continuous process improvements, handle escalations, and ensure compliance with external audits and accreditation standards.Your skills and experiences might also include:?? • Proven leadership in managing service delivery teams in a shared service HR environment, supporting around 4,000 employees.• Strong expertise in HR operations, process improvements, and working cross-functionally with Finance and IT.• Experience delivering exceptional customer service, resolving escalations, and managing complex issues in fast-paced, global environments.• Skilled in project management, organisational tasks, and implementing process improvements to drive operational efficiency.What are we all about?? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than?100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.