HR Shared Services Advisor - Hays Specialist Recruitment Limited : Job Details

Your new companyYou will be working for a large banking firm in Central London.This role will operate on a hybrid working model with the expectation to be in their London offices 3 days per week with the remaining 2 days as WFH.Your new roleYou will be working as a HR Shared Services Advisor for an initial 12 month FTC however there is potential to become permanent for the right candidate.Some duties will include:

• The HR Service Centre delivers quality service to management and employees by responding to HR enquiries and processing transactions in an accurate, timely fashion
• Responsible and accountable for providing Tier 1 level support to all employees/stakeholders at all levels, manage all escalation points for complex queries and maintaining a client-centric approach to support effective client outcomes
• Responsible and accountable for creating, assigning, escalating and resolving cases in accordance with standard operating procedures, policies and service level agreements while building trusted relationships to effectively collaborate and resolve issues
• Responsible and accountable for managing Employee Relations (ER) cases as the main point of contact, providing guidance on ER matters including, but not limited to, performance Improvement, long term absence and flexible working requests.
• Responsible for participating in the the completion of HR internal audits
• Responsible for suggesting, designing and implementing process improvements and efficiencies for the HR Shared Services that contribute to departmental objectives
• Responsible for the document management processes within the HR Service Centre, ensuring that all required documentation is filed in employee personnel records

What you'll need to succeedIn order to succeed in this role, you will have previous experience with employee relations advisory up to case management level.What you'll get in returnIn return, you will receive an annual salary of between £35,000 - £40,000 depending on previous experience.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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