ICT Customer Service Delivery Analyst - Metaskil Limited : Job Details

Our blue chip is recruiting an ICT Customer Solutions Analyst, to be part of the team that onboards new customers and support the business on a daily basis, they are looking for someone with strong Customer facing skills and a knowledge of ICT/IT.

You will need to be a self starter, with a great personality, who is happy to work 3 days per week in Hatfield and be based from home the other 2.

The ideal candidate will have:-

• 2 years or more experience in a customer service or technical support role.
• An understanding of IT systems and cloud technologies (any SQL nice but not essential) with willingness to learn and develop technical skills, any helpdesk experience/tools a bonus.
• Have the ability to troubleshoot and document technical or user issues with a high degree of accuracy and attention to detail.
• Have a flexible, versatile, and adaptable with an ability to work under pressure with a commitment to deadlines.
• Have the ability to work collaboratively with team members and build strong relationships with internal and external users.
• Possess strong customer service skills with a focus on client satisfaction.
• Be able to manage multiple tasks and priorities effectively. Experience with project and ticket management tools preferred.

Interviews and start date ASAP (will wait for the right candidate) Starting salary of £28,000 plus benefits and once probation passed you will qualify for additional opportunities, such as overtime, bonus, additional training etc.