ICT Engineer (Service Desk) - South Wales Fire and Rescue Service : Job Details

ICT Engineer (Service Desk)

South Wales Fire and Rescue Service

Job Location : Llantrisant, UK

Posted on : 24/12/2024 - Valid Till : 04/02/2025

Job Description :

ICT ENGINEER (SERVICE DESK)

ICT Department

Grade 9,

Post Number: 503264

Permanent Contract

37 hours per week

SALARY: from £33,366 - £35,235

An exciting opportunity has arisen within the ICT Department based at Fire Service Headquarters, Forest View Business Park, Llantrisant for the role of ICT Engineer within the Service Desk Team.

Technology is a critical component in how South Wales Fire and Rescue Service support the delivery of its day-to-day activities.

Whether it is mobilising our crews to operational incidents, ensuring they have access to risk critical information, or supporting back-office functions in the management and control of our resources, technology touches every part of our Service

The successful applicant will provide 1st and 2nd line technical support, diagnostics, system support, advice, maintenance, and repairs within the ICT Department.

Candidates must also be able to demonstrate experience in Service Desk/Technical Support environment, and use of a ticketing and workflow management system.

Applications are invited from candidates with suitable experience as outlined in the Person Specification. The successful candidate may be subject to a satisfactory Disclosure & Barring Service criminal record check and may be required to undertake a Drug and Alcohol Test prior to an appointment being made.

Please note that this is a highly competitive process and only those who have fully demonstrated evidence against all the essential criteria on the person specification will go forward to the Selection Process.

All documentation is available in both Welsh and English, and we welcome communication in either language. Applications submitted in Welsh will not be treated less favourably. Candidates successful at the Shortlisting stage will be given the opportunity to confirm their language preference for interviews and assessments (including paperwork, verbal introductions, and interview questions). Arrangements will be confirmed following invitation to interview and may include Translation and/or Simultaneous Translation.

All internal applicants applying should apply via their COREHR portal, selecting ''Current Vacancies'' from the left- hand tab. Please note this does not currently apply for RDS vacancies.

The closing date for receipt of application forms is 14/01/2025 at 12:00 midday.

South Wales Fire and Rescue Service believes in the real value of having a diverse workforce and we proactively want to encourage applicants from all sectors of our community to apply.

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PEIRIANNYDD TGCh (DESG WASANAETH)

Adran TGCh

Gradd 9,

Rhif y Post: 503264

Cytundeb Parhaol

37 awr yr wythnos

CYFLOG: o £33,366 - £35,235

Mae cyfle cyffrous wedi codi o fewn yr Adran TGCh ym Mhencadlys y Gwasanaeth Tân, Parc Busnes Forest View, Llantrisant ar gyfer rôl Peiriannydd TGCh o fewn Tîm y Ddesg Wasanaeth.

Mae technoleg yn rhan hanfodol o'r modd y mae Gwasanaeth Tân ac Achub De Cymru yn cefnogi'r gwaith o gyflawni ei weithgareddau o ddydd i ddydd.

P’un a yw’n ysgogi ein criwiau i ddigwyddiadau gweithredol, yn sicrhau bod ganddynt fynediad at wybodaeth risg-gritigol, neu’n cefnogi swyddogaethau cefn swyddfa wrth reoli a rheoli ein hadnoddau, mae technoleg yn cyffwrdd â phob rhan o’n Gwasanaeth

Bydd yr ymgeisydd llwyddiannus yn darparu cymorth technegol llinell 1af ac 2il linell, diagnosteg, cymorth system, cyngor, cynnal a chadw ac atgyweiriadau o fewn yr Adran TGCh.

Rhaid i ymgeiswyr hefyd allu dangos profiad mewn amgylchedd Desg Wasanaeth/Cymorth Technegol, a defnyddio system rheoli tocynnau a llif gwaith.

Gwahoddir ceisiadau gan ymgeiswyr sydd â phrofiad addas fel yr amlinellir ym Manyleb y Person. Mae’n bosibl y bydd yr ymgeisydd llwyddiannus yn destun gwiriad cofnod troseddol boddhaol gan y Gwasanaeth Datgelu a Gwahardd ac efallai y bydd yn ofynnol iddo ymgymryd â Phrawf Cyffuriau ac Alcohol cyn penodi.

Sylwch fod hon yn broses hynod gystadleuol a dim ond y rhai sydd wedi dangos tystiolaeth lawn yn erbyn yr holl feini prawf hanfodol ar y fanyleb person fydd yn mynd ymlaen i'r Broses Ddethol.

Mae'r holl ddogfennaeth ar gael yn y Gymraeg a'r Saesneg, ac rydym yn croesawu gohebiaeth yn y naill iaith neu'r llall. Ni fydd ceisiadau a gyflwynir yn Gymraeg yn cael eu trin yn llai ffafriol. Bydd ymgeiswyr sy'n llwyddiannus ar y cam Llunio'r Rhestr Fer yn cael y cyfle i gadarnhau eu dewis iaith ar gyfer cyfweliadau ac asesiadau (gan gynnwys gwaith papur, cyflwyniadau llafar, a chwestiynau cyfweliad). Bydd trefniadau’n cael eu cadarnhau yn dilyn gwahoddiad i gyfweliad a gall gynnwys Cyfieithu a/neu Gyfieithu ar y Pryd.

Dylai pob ymgeisydd mewnol sy'n gwneud cais wneud cais trwy eu porth COREHR, gan ddewis ''Swyddi Gwag Cyfredol'' o'r tab ar y chwith. Sylwch nad yw hyn yn berthnasol ar hyn o bryd ar gyfer swyddi gwag RDS.

Y dyddiad cau ar gyfer derbyn ffurflenni cais yw 14/01/2025am 12:00 hanner dydd.

Mae Gwasanaeth Tân ac Achub De Cymru yn credu yng ngwir werth cael gweithlu amrywiol ac rydym am annog ymgeiswyr o bob sector o'n cymuned i ymgeisio.

Salary : 33366 - 35235

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