ICT Helpdesk Engineer - Prospect Us : Job Details

We are proud to be partnering with one of the UK’s largest trade unions to help find an outstanding ICT Helpdesk Engineer on a temporary 12 month contract. This is a full time office based role in Holborn.You will be the initial contact for all colleagues within ICT Support, Membership Portals and queries are received by telephone, the automated ICT Helpdesk system and in person.MAIN DUTIES & RESPONSIBILITIESYou will assist with resolving technical issues and faults on all hardware and software; providing hands on, remote and verbal ICT support, both within the office and offsite.You will also provide hands on and remote support to union members, both within the office and offsite for all Members Portals.You will configure new ICT equipment to current requirements as directed by the ICT Service Manager. You will need a good working knowledge of Microsoft office and will be confident taking ownership of IT issues that are raised. You’ll also have solid experience of providing IT support to service end users.This role requires someone with good, professional people skills, who can work within SLA’s to get IT issues resolved.As a specialist Recruitment Practice, Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. In order to apply please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to brief you on the role.