Job Location : Bridgend, UK
Job Title: ICT Senior Service Delivery Analyst
Location: South Wales Police Headquarters, Bridgend, Wales
Salary: £38,007.00 - £43,098.00 per annum
Job Type: Full time, Permanent
Closing Date: 5th July 2024 at 13:00
Are you looking for your next career step?
Do you want to be a part of an Innovative Organisation?
About Us:
South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. As an ICT Senior Service Delivery Analyst, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our staff. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join!
The Role:
We are seeking an experienced Senior Service Delivery Analyst to join our ICT Department at South Wales Police working within a Problem Co-Ordination role within the ICT Service Desk. The successful candidate will report to the Customer Services Manager and is responsible for ensuring the delivery of high-quality IT services to internal customers, while working closely with the service management team to ensure that IT services are delivered in line with agreed service levels.
Responsibilities:
Requirements:
Where you'll fit in:
The ICT Senior Service Delivery Analyst sits within the Service Delivery section of the department. Reporting to the Customer Services Manager, your areas of responsibility include:
Benefits Include:
Diversity, Equality & Inclusion:
As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide.
South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves.
Note: Due to the sensitive nature of the work performed by South Wales Police, all applicants will undergo a comprehensive background check as a part of the recruitment process.
Please click on the APPLY button to apply directly on our website.
Candidates with the relevant experience or job titles of: IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support Services, Customer Support, Customer Services, Remote Support, Senior 1st Line IT Support Engineer, Senior IT Technician, Senior IT Support Engineer would be a prime candidate of this role.
Salary : 38007 - 43098
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