Implementation Specialist - FinTech - Carousel Consultancy Ltd : Job Details

Implementation Specialist - Rapid-growth FinTech / SaaS - London / Hybrid - £45k-£60k

We have an incredible opportunity for an experienced Implementation Specialist / Lead, ideally with a FinTechbackground and exceptional communication and interpersonal skills, to join a fantastic startup on a hybrid working basis as soon as possible.

The Opportunity:This is the perfect opportunity to join an immediately successful fintech startup, in a crucial role that is intrinsic to ensuring ongoing success. The Implementation Specialist will be a key player in launching and retaining relationships with clients, so we're looking for a highly motivated, detail-oriented individual with excellent communication capabilities and experience in client onboarding, SaaS implementation support, project delivery and process improvement procedures.

Key responsibilities as the Implementation Specialist will include:

• Managing the implementation processes, ensuring a seamless, positive onboarding process for new clients
• Acting as the primary point of contact for new and existing clients
• Continuously supporting clients to ensure theymaximiseall of the platform’s benefits
• Guiding clients through setup and integrations
• Working proactively with the IT team to handle any technical issues
• Ensuring an excellent client experience is providedat all times
• Growing and developing with the role as the company expands

What we’re looking for:

• Demonstrable experience working in similar implementation roles
• Experience implementing enterprise level systems such as SAP, Kyriba, Oracle Risk, FIS etc.
• Experience in FinTech is highly advantageous
• Experience working in client facing roles
• Impeccable communication skills with the ability to liaise professionally and confidently at all levels
• Excellent customer service skills
• Experience in IT Support or Software Development
• A proactive problem-solving mentality
• Ability to work independently and as part of a team
• Good business acumen with an entrepreneurial spirit
• Ability and desire to work in a fast-paced, rapid-growth environment
• Highly ambitious, driven and focused

Interested in this fantastic opportunity?

If this role is of interest to you and you have the enterprise experience and sales skills we’re looking for, we’d love to hear from you! Please could you submit your CV as soon as possible, quoting 'AE - SaasImplementation Specialist - Fintech'