Import Coordinator - Reed : Job Details

• Job Type: Full-time, Permanent (Subject to 6-month probation)
• Location: Grimsby
• Salary: £28,500+
• Hours: 09:00am-17:00pm
• Holiday: 20 days holiday + Bank Holiday

We are seeking an Import Coordinator to oversee the daily operations of selected reefer accounts. This role requires a proactive individual who can manage customer needs effectively and ensure all operational milestones are met timely.

• Ensure timely completion of all required milestones on connect.
• Meet all customer needs and manage day-to-day operations for customers.
• Proficient in handling customs entries.
• Set examples of good working practice and showcase excellent customer service.
• Liaise with the relevant team leader on all matters relevant to the department/account.
• Ensure regular filing of completed jobs and monitor the correct profit and loss for the accounts handled.
• Recognise any changes in customers’ shipping trends and report to the General Manager.
• Manage invoicing, ensuring that all invoices are raised, and purchase invoices are accrued for correctly and passed on time.
• Familiarise with the Standard Operating Procedures (S.O.P.’s) of all accounts handled.
• Act as a backup for any team member as necessary, ensuring all issues are communicated to the Team Leader or General Manager.
• Promote compliance across the department/section and assist with customer queries/complaints.
• Ensure all emails and correspondence are replied to in a timely manner and provide a complete handover to the team leader in the event of any planned holiday or absence.

• Experience in reefer operations or similar roles within logistics.
• Strong ability to manage multiple tasks and remain organized.
• Excellent customer service and communication skills.
• Proficiency in customs entries and understanding of logistics software.
• Ability to work independently and as part of a team.
• Problem-solving skills and the ability to handle complex logistics situations.

• Competitive salary starting at £28,500.
• Permanent contract with a standard probation period.
• Holidays and work hours as per the offer letter.
• Opportunities for professional growth and development within the company.

To apply for the Import Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.