Improvement Analyst - Great Places Housing Association : Job Details

Improvement Analyst

Didsbury, Manchester

£34,500

You’ll provide support to the Change and Improvement Team with the delivery of a range of improvement and change activity across the business

What you’ll be doing

• Supporting a team of Change and Improvement Partners to deliver a range of change and improvement activity including large-scale organisational and service reviews, continuous improvement activity, including business process improvement reviews and problem-solving initiatives
• Working in line with the organisation’s improvement methodology, with particular focus on data capture, data analysis and investigatory work to provide an independent view of the effectiveness of current practices and processes
• Working with improvement groups and a range of stakeholders across the business, using relevant tools and techniques throughout the improvement lifecycle to support the Change and Improvement Partners with:
  • Scoping and diagnosing problems and opportunities
  • Detailed data collection and analysis using recognised techniques including observations, quantitative & qualitative research, root cause analysis and using insight and learning to inform and prioritise areas for improvement
  • Service and process redesign, including testing activity and co-design of practical, evidence-based changes and solutions Change impact assessment and change readiness to ensure business areas are ready to adopt new systems and processes, mobilise new ways of working and realise the benefits of investment
  • Working with the business to ensure changes are embedded and mechanisms are in place to ensure change is adopted as intended
• Promoting a culture of continuous improvement and learning, contributing to lessons learned and taking a CI mindset to identifying future improvements
• Providing advice and supporting the team with delivering training and coaching on improvement mindset, tools and techniques and change management to colleagues across the business
• Deputise for Change and Improvement Partners as required, taking a lead on certain improvement activity as appropriate, including smaller scale improvement activity, e.g. setting up and running pilots, data collection and producing presentations to display data and share findings
• Supporting the organisation and facilitation of meetings, including taking and circulating accurate minutes and actions
• Acting as the business process management knowledge bank custodian, ensuring documents are appropriately versioned, stored and logged in one place
• Providing wider administration and governance support to the team and improvement related forums across the business as required

What you’ll need

• Experience of working in improvement reviews/initiatives, ideally using a methodology, e.g. Lean Six Sigma, Systems Thinking, to improve service delivery, business performance and solve business problems - with demonstrable results including outcomes and benefits realised
• Natural curiosity, inquisitiveness and an investigative mindset, with the ability to work intensely and fully immerse yourself in complex business problems to build a true picture
• Tenacity and assertiveness to fully get to the heart of issues, identify root causes and ability to think laterally to see the bigger picture
• Proficient use of MS applications including Word and PowerPoint and Advanced knowledge of Excel with proven capability of handling large, complex data sets
• Experience of using a range of analytical techniques, from basic to advanced and understanding the appropriateness of use
• The ability to present data findings and insight in a variety of different ways using visualisation techniques and tailored to different audiences to achieve maximum impact
• First class attention to detail with the ability to work accurately under pressure, deliver to strict deadlines and manage conflicting priorities
• Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business.
• A passion for customer service
• Excellent team player who can work flexibly to meet business requirements
• Excellent stakeholder management skills
• The ability to challenge individual and group thinking in an engaging and productive manner
• Excellent influencing skills and the ability to deliver a high standard of customer service
• A positive and open mindset receptive to learning through giving and receiving feedback
• An ability to work in uncertainty

What we need from you

• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
• A passion to advocate on behalf of people and communities
• Commitment to work in partnership with others for the benefit of Great Places
• Ability to work flexibly and when needed outside normal working hours to ensure service continuity

What we give you in return for your hard work and commitment

• Pension¦ DC scheme (up to 10% contribution from both colleagues and Great Places)
• WPA¦ Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase and add family members
• Annual leave ¦Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
• Flexi time ¦ Allows colleagues to achieve a healthy work life balance whilst carrying out requirement of the role. A maximum of 13 days flexi can be taken in a year
• Greater Working ¦ We offer Hybrid and flexible working.
• Professional fees ¦ The business pays the cost of one professional membership fee for each colleague
• The Market Place¦high street, restaurant and supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Health and wellbeing initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing.