In-Store CRM Manager - Zachary Daniels : Job Details

Zachary Daniels is working with a distinguished fashion house known for its playful elegance and innovative designs. This brand embodies a unique blend of sophistication and creativity, appealing to a diverse clientele that values individuality and style.

We are looking for an In-Store CRM Manager to enhance our customer relationship management efforts and drive engagement within our retail environment.

As the In-Store CRM Manager, you will be responsible for developing and implementing strategies that foster strong relationships with our clients. Your focus will be on enhancing customer experience and loyalty, ensuring that every interaction reflects the brand's values. This metric-driven role will require a strong analytical approach as you work closely with retail teams to optimize CRM tools and processes, driving sales and customer satisfaction. While this position will not involve direct client hosting, it is essential for you to closely relate to the Sales Team and provide them with the support and training they need to excel. The ideal candidate will also possess strong coaching qualities to empower the team in delivering exceptional service.

Key Responsibilities:

• Develop and execute CRM strategies to improve customer engagement and retention within the store.
• Analyze customer data and performance metrics to identify trends, preferences, and opportunities for personalized interactions.
• Collaborate closely with store management and sales teams to implement CRM initiatives that enhance the overall customer experience.
• Train and coach retail staff on CRM tools and best practices, ensuring they are equipped to engage effectively with clients.
• Provide ongoing support to the Sales Team, ensuring they have the resources and knowledge needed to meet their goals.
• Monitor and report on CRM performance metrics, providing insights and recommendations to drive continuous improvement.
• Create and manage targeted communication campaigns to drive customer engagement and sales.
• Work closely with marketing teams to align in-store initiatives with broader brand strategies.
• Stay informed about industry trends and competitor activities to keep CRM strategies relevant and effective.

Requirements:

• Proven experience in CRM management, preferably within luxury retail or a similar environment.
• Strong analytical skills, with the ability to leverage data to inform strategies and improve customer engagement.
• Excellent communication and interpersonal skills, with a talent for building rapport with both clients and team members.
• Strong coaching and training abilities to empower retail staff and enhance their skills.
• Ability to closely relate to and support the Sales Team, fostering collaboration and teamwork.
• Familiarity with CRM tools and software, as well as a keen understanding of customer relationship management best practices.
• A proactive and creative mindset, with a passion for delivering exceptional customer experiences.
• Ability to work collaboratively across teams and foster a positive work environment.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement within a leading luxury brand.
• A dynamic and inclusive work environment that values innovation and creativity.

If you are passionate about enhancing customer relationships through data-driven insights and strong coaching, and ready to make a significant impact in a luxury retail setting, we invite you to apply. Join us in redefining the customer experience.

Application Instructions: Please submit your CV and a cover letter detailing your relevant experience and why you're the perfect fit for this role. We look forward to hearing from you!

BBBH31880