Inbound Call Advisor - CastleView Group : Job Details

An Inbound Call Advisor you will offer guidance and support to all customers (internal and external) through online chat, emails and calls. You'll communicate information accurately, clearly and efficiently to customers and management.

You'll worked to agreed service levels ensuring that all customers are responded to quickly and are provided with exceptional customer service. You'll be responsible for updating spreadsheets and feedback on enquiries with a view to implementing improvement actions.

Your skillset for performance:

To be successful in this role you will have customer service experience and ideally hold an NVQ level 2 or 3 in Business Admin along with excellent verbal and written communication skills.

If you don’t meet all the requirements above, but feel really excited about the role, don't be discouraged, we still encourage you to apply. In our recruitment process, we will decide whether there are enough similarities between your skills and ambitions and the skills and competences required for the position.

We believe you will enjoy working here if you:

• You have an open-minded personality and are thinking "outside-in" starting from customers’ needs
• You challenge the status quo; connect all actions to clear impact and goals and dare to fail.
• You listen to customers, colleagues, and other stakeholders; accept different views and opinions; proactively share knowledge and actively show and create openness within the team

What’s in it for you? Why choose Nobia?

We genuinely want your role within Nobia to be exciting, inspiring and rewarding. We offer you a fast-paced but balanced environment with opportunities for growth, whether that’s vertical or horizontal, and where your voice is heard. You’ll quickly notice how much we value team collaboration, transparency, fun while working and we focus on being an inclusive and great place to work. We are a team that brings our heart to work. And our commitment to quality means working here isn’t just better for you - it’s better for life! Your journey at Nobia also comes with a range of brilliant benefits, like:

• Personal development plan, access to tools and platforms
• A generous discount on our kitchen products
• Attractive Pension Scheme
• Discounts with various retailers
• Access to a Virtual GP
• Cycle to work Scheme
• 23 days holiday rising to 25 days after 5 years service

Pay:£24,024