Inbound Call Handler - MTrec Recruitment : Job Details

The Rewards and Benefits on offer:

• Fantastic City Centre location.
• Incredibly friendly team working environment
• An excellent Pension scheme.
• Annual bonus scheme
• Virtual GP Service
• Great maternity/paternity leave
• Great holiday entitlement
• Just day shift, Monday to Friday.
• Training and Development opportunities
• Opportunity for working from home after probation
• Easily Accessible offices.
• Immediate Start Date
• The opportunity to secure a permanent contract from day one!

Mtrec’s New job opportunity:

MTrec Commercial is proudly representing our incredibly prestigious Glasgow based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.

They are now looking to recruit a permanent Customer Service Advisor, with a background in financial services, as soon as possible to join their highly trained team and to work in an unbelievable office environment.

If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.

The job you will be doing:

• Handing a high volume of calls
• Answering inbound calls from callers
• Resolving customer claims
• Handling customer complaints and queries.
• Working to resolve customer issues and obtaining the customers’ refund where appropriate.
• Delivering fair and timely outcomes.
• Providing exceptional service to customers to encourage continued use of products and reservices.

About you:

• Customer Service experience with a background in financial services is essential
• The ability and experience to make decisions based on information presented
• Proficiency in written in verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges
• Excellent written and verbal communication abilities, listening and empathy skills
• Comfortable with technology and the ability to use Microsoft Office
• A passion for delivering an excellent customer experience and finding the best outcome for customers