Inbound Sales Advisor - CCA Recruitment Group : Job Details

Job Title: Remote Inbound Customer Service & Sales RepresentativeSalary: £23,000 per annumLocation: Remote (Work from Home)Employment Type: Full-Time

Job Summary:As an Inbound Customer Service & Sales Representative, you will be the first point of contact for customers. Your role will involve responding to customer inquiries, resolving issues, and promoting products or services based on customer needs. You will handle all inbound calls, emails, or chats with a customer-centric approach, aiming to enhance the customer experience while achieving sales targets.

Key Responsibilities:

• Respond to inbound customer inquiries through phone, email, or live chat in a professional and friendly manner.
• Assist customers with product questions, troubleshooting, and order issues.
• Identify opportunities to upsell or cross-sell products based on the customer's needs.
• Meet or exceed daily, weekly, and monthly sales targets.
• Collaborate with other departments to resolve complex customer issues when needed.
• Provide feedback to management to improve processes and customer satisfaction.

What We’re Looking For:

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-first attitude.
• Ability to work independently and manage time effectively in a remote environment.
• Previous sales experience - Upselling/Cross selling
• Comfortable with technology and using multiple software platforms, including CRM systems.
• Previous experience in customer service, call centre or sales roles is essential

Requirements:

• Reliable high-speed internet connection.
• Quiet, distraction-free workspace.
• Ability to work flexible hours, including occasional weekends or evenings, depending on business needs.

Benefits:

• Competitive salary of £23,000 per annum.
• Opportunity for sales bonuses and performance incentives.
• Full training provided with ongoing support.
• Work-from-home
• Paid time off and holiday pay.
• Career growth opportunities within the company

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.