Income Officer (Housing) - Positive Employment : Job Details

Positive Employment is currently recruiting for a Registered Building Inspector for our client a local government organisation in Newham.

The successful post holder will carry out a range of duties as directed within Resident Services, to the Boroughs housing residents, irrespective of tenure. With a strong focus on income collection maximisation and client relations, officers will provide excellent services to customers.

This is initially a 3 month contract with the possibility to extend after that date.

Duties and Responsibilities but not limited to:

• Provide an effective income recovery service that maximises income collection and debt recovery whilst providing a customer focussed service for residents in a range of housing provided by the council including leasehold, permanent and temporary accommodation.
• Be responsible for enforcing the terms of tenancy or lease, and co-ordinate enforcement through to court action, primarily on rent recovery or service charge arrears, but also for breaches of lease and tenancy conditions and other grounds as appropriate.
• Deliver the service using a digital by default approach, ensuring those who may be disadvantaged are identified and supported.
• Actively promote to residents the range of payment methods available and signpost customers to the relevant financial or other support available
• Respond to routine enquiries from residents, in person, through correspondence and by telephone.
• Assist vulnerable residents to sustain their tenancies and address tenancy breaches, including liaison with support networks, reporting and signposting adults that have been identified as having support or other needs to the appropriate services.
• Investigate and to manage all breaches of lease and tenancy until resolution, in partnership with other services and external agencies.
• Carry out evictions where possession or forfeiture has been obtained, including arranging for properties to be secured, removal of goods and storage and offering advice on homelessness to those evicted.

Personal Requirements:

• A demonstrable understanding of multi tenure housing management.
• Specialist knowledge in at least one of the following areas: Income Collection and Debt Recovery; Tenant and leasehold management and compliance; Major Works consultation processes; Right to Buy; Tenancy sustainment.
• A clear understanding of Customer Services.
• Knowledge of First Tier Tribunals, and/or County Court proceedings relating to housing residents.
• Knowledge of relevant legislation with relating to the management of Council tenancies and leases.
• A minimum of 2 year’s experience of working in a team within a residents services environment.
• A minimum of 2 year’s experience of at least one of: Income collection and debt management within a public sector environment; Processing right to buy applications; Leasehold management, consultation and compliance; Tenancy management and compliance; Tenancy Sustainment.

Working Hours: 37hrs / 9:00am - 17:00pm / Monday to Friday

Pay: £26.52 p/h

Please note this role is within the scope of IR35.