Income Officer - Adele Carr Recruitment Limited : Job Details

We are looking to recruit an experienced Income Officer for Our clients established team based on the outskirts of Bolton.

You will be joining a high performing team responsible for maximising rent and service charge income collection. You will be expected to provide a high quality, customer focused income collection service, providing support & advice in order to assist customers to be able to pay their rent & to sustain their tenancies.

Income Officer Key Duties Include:

• Proactively communicate with customers regarding their rent accounts using all contact methods (phone, e mail, text, letter, office interviews).
• Account and statement reconciliations and resolving miss allocations.
• Manage rent arrears cases and negotiate payment arrangements.
• Collaborate with internal teams and external organisations to support tenancy sustainment.
• Providing financial and welfare advice benefits advice to customers.
• Prepare cases for court where necessary.

We are looking for someone who:

• Is organised and happy to work on their own initiative.
• Is performance focused and able to meet targets.
• Ideally has experience of income collection & arrears management.
• Ideally has a good working knowledge of welfare benefits.
• Has excellent communication & negotiation skills.
• Has experience of working with partners, stakeholders and customers with positive outcomes.

Please get in contact if you would like more details or send your cv.

( 8.30am - 4.40pm)