Job Location : Bedford, UK
Independent Living Scheme Project Officer
Bedford (Hybrid)
£30,928 per annum
Permanent
Full time (37 hours per week)
We are looking for a dedicated customer-focused Independent Living Scheme Projects Officer to work within our Independent Living sector.
What you will be doing:
Demonstrate that we put the customer at the heart of our services by building trust and using our expertise to support customer requests or provide an explanation where this is not possible.
Manage housing services proactively and provide a service that lives up to our values and has the customer at the heart of our service
Maximise income through minimising rent and void loss
Liaising with colleagues and partners both internally and externally to ensure a consistent service is provided within the Home Team and bpha.
Demonstrating bpha values and listening to our customers to improve the customer experience helping bpha to become a landlord of choice.
Supporting tenants with their housing options so they can make informed choices about their tenancy
We’d love to meet someone with:
Excellent customer service skills putting the customer at the heart of what we do
Exceptional problem-solving skills and decision-making capabilities
Clear and effective communicator, able to convey complex information to customers and key stakeholders
Negotiation and influencing skills
Initiative to make difficult decisions
Excellent communication skills, both written and verbal and to a range of audiences
The ability to work within an ever-changing environment
Experience of working in partnership with internal teams and external organisations to achieve shared goals
Ability to follow procedures and maintain, clear, concise records
Able to create rapport and build effective relationships quickly
Amongst what we offer you is:
28 days holiday PLUS Bank Holidays
A generous contributory pension scheme
Private health care
Free life assurance
Access to an extensive suite of wellbeing services and tools including a digital gym
Opportunities for learning and development
Discounted gym membership
Retail discount scheme
Hybrid Working
Please note the successful candidate will need to complete an enhanced DBS application.
Closing date: 8th January 2025
Interview date: To be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Salary : 30928 - 30928
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