Information Officer - ICAEW : Job Details

Information officer

London

Hybrid working meaning two days in the office and three from home.

12 Month FTC

Full Time 35 hours weekly

Up to £34,000pa depending on experience.

Join our team as Information Officer.

We are looking for an experienced information and research professional to join our team as an Information Executive.

The ICAEW Library Enquiry Team act as time-saving research partners to the accountancy profession. We are seeking a customer focused individual with an enthusiastic and proven approach to research, to play a key role in delivering our highly regarded multi-channel enquiry service.

Apply now to join our friendly and mutually supportive team.

Overall purpose of this role of Information Officer

The ICAEW Library & Information Service supports the research needs of the accountancy profession by collating and preserving information and by providing an enquiry and research service.

Embedded within a small team of information professionals, this postholder responds to research and information requests from enquirers. Enquiry subjects vary greatly encompassing accounting, auditing, law, taxation, company information and genealogical research.

The role additionally supports the day-to-day running of the Business Centre in London as a space for Chartered Accountants to come and work.

Information Officer Responsibilities include:

• Be an integral member of the enquiry team delivering the Library Enquiry Service and supporting members, students and other visitors to the Business Centre whilst ensuring excellent customer service standards.
• Be directly involved in the answering of enquiries from a variety of media including phone, email, webchat and in person.
• Understand the range of, and make appropriate use of, a variety of sources - both print and digital - in the delivery of enquiries
• Proactively share knowledge gained from enquiries across the team and contribute to enquiry skills and information research training for colleagues.
• Ensure compliance with copyright law, copyright and information product licenses and ICAEW IP requirements, the Copyright Licensing Agency license and other copyright licenses as necessary
• Involvement in promotional activities and campaigns
• Specific duties will vary from time to time in line with the business needs.

This role will require occasional travel to the library's off-site store in Milton Keynes to retrieve and

Information Officer Candidate Profile

• A good standard of education with practical experience of working in a library
• In-depth experience of performing relevant research and enquiry work within a library environment.
• A wide and up-to-date knowledge of printed and electronic reference sources in the fields of business, accountancy, legal or taxation subject areas.
• Familiarity with using online business research databases, such as Lexis and BvD FAME.
• Demonstrable enthusiasm for providing high quality user services.
• An ability to work well within a small team and well-developed interpersonal skills.
• Comfort with advanced information and communications technologies, including: integrated telephone and computer systems such as CRM and other role-specific applications; web search skills; and MS Office applications.

Desirable

• A recognised library / information qualification
• Knowledge of Universal Decimal Classification

Why work at ICAEW as Information Officer ?

We want you to enjoy your work and flourish in your role.

Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect.

We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development.

Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption.

Our employee benefits include:

• A substantial suite of training and development
• Flexible working arrangements
• A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plans

We are a disability confident employer.

If you wish to apply to this Information Officer vacancy at the ICAEW, please click on the link below, which will take you through to our website and subsequent application form which must be completed, saved and submitted using a Laptop only. Role is called Information Executive on our site