Infrastructure Analyst - End User Services - Coventry Building Society : Job Details

About the roleThe Infrastructure Analyst will join an already established team within CBS, provides a level of technical knowledge to undertake the troubleshooting and resolution to production incidents or problems independently escalation to Infrastructure Engineers if required.  Completes tasks to agreed levels of quality, within stated timescales with no supervision.  Looks for improvement opportunities within the team and its processes/procedures.  An effective team member who provides support and guidance to peers and other team members.  Contributes to team efficiency through the creation of accurate technical documentation.Responsible for independently troubleshooting and resolving all product and infrastructure service incidentsUndertake technical tasks such as patching, maintaining scripts, automated code, reviewing logs, assisting build and configuration activity and maintaining the technical estate.Effectively prioritise tasks to ensure high priority activities are completed firstSupporting change and implementation where appropriate technical competence has been reached and maintaining an enterprise view.Our benefits include:

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with matched contributions
• Life assurance (6 times annual salary)

Find out more about the fantastic benefits of joining Coventry Building Society here.We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.About youYou have a willingness to learn, a desire to embrace new technology and is open to a challenge.  You will be able to deliver clear and logical documentation for team members and end users to follow.  Have the ability to work under pressure. Naturally be thorough, with a good attention to detail whilst having the ability to deliver to agreed timescales.You will also need a flexible approach to working hours, including being part of a call out rota to meet own objectives and assist colleagues in meeting their objectives.Essential skills

• Working knowledge of ServiceNow.
• Have Microsoft product knowledge and experience including:
  • Windows 10
  • Office 365/Office 365 mobility
  • SCCM (Creating & troubleshooting; Packages, Programs, Task Sequences & Applications)
  • MS Defender
  • Bitlocker
• In-tune
• Be proficient with Active Directory, including managing GPOs, and securing and configuring endpoints with group policies
• Have some experience in tools to enable effective management of the modern end user computing platform, specifically SCCM 2012 and above
• Cloud experience in either AWS or Azure
• Microsoft Teams Rooms and Yealink experience.

About usAs a mutual, we’ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.We’re serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger. You can build so much more than a career.Come and make a difference in our Society, that’s been voted a ‘Great Place to Work’ by our teams.Flexibility and why it mattersWe understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.