Infrastructure Engineer - Endpoint - Nottingham Community Housing Association : Job Details

Infrastructure Engineer - Endpoint

Salary: £38,590 - £43,441 per annum

Location: Nottingham

Hours: 35

Closing Date: 12th January 2025

Here at NCHA we have a fantastic opportunity for the right person to join our friendly and supportive team as an Infrastructure Engineer (Endpoint).

If you have experienceconfiguring and supporting endpoint device management solutions, Office 365 and managing corporate networks, as well as excellent problem-solving skills, we would love to hear from you.

The Role

You will initially be expected to focus on improving our endpoint device management solutions, but over time, you will focus on other systems and services with the wider Infrastructure team, sharing knowledge and skills.

As a member of the Infrastructure Team, you would be responsible for:

• Performing daily system health checks, via physical and automated monitoring systems.

• Picking up 2nd and 3rd line escalations from the Service Desk for Infrastructure systems.

• Maintaining and improving infrastructure hardware, platforms and system health.

• Being involved in our ongoing Technology Improvement plans along with assisting business project teams with delivering our corporate objectives.

• Using your experience, skills and knowledge to solve complex problems affecting systems and services, and design and deliver new services as required.

• Configuring and managing the systems that support our end user device lifecycle.

Please refer to the role profile for a more information.

Our Team

The Technology Services team provide our colleagues with the right technology solutions and services to deliver our organisational goals:

• Our Service Desk team provide telephone, email and in person support to all our colleagues in their use of Technology.

• Our Infrastructure team designs, builds and supports robust, reliable platforms that we deliver our services from.

• Our Applications team develops, builds and supports the applications our business teams need.

• Our Cyber Security team keeps our information safe and secure.

• And finally, our Projects team moves our new services from development into Live, ready to be used by colleagues.

What we are looking for

You will need to demonstrate you meet the following criteria in your application and during your interview:

• This role requires you to have a degree or equivalent qualification in a relevant subject (or suitable demonstrable experience), so you must submit evidence of your qualifications or discuss your experience during your interview

• As an organisation, we have recently migrated away from using a thin client architecture to deliver desktop services to colleagues; this has meant a transition to a number of new technologies, and we are looking for someone who has experience inconfiguring, deploying and managing the technologies required to support the device lifecycle in a Microsoft Endpoint environment. As a part of the Infrastructure team your focus will not solely be on Endpoint configuration, although that will be the initial objective.

• Our ideal candidate will have experience and expertise in the other elements that make up a corporate network including enterprise backups, corporate Firewall solutions, VPN services and complex corporate networks. You will need to be comfortable being hands on as we operate both in the cloud and with an on-premise data centre, where we have physical servers for which the Infrastructure team are responsible for the design, implementation, and maintenance. It is expected that the ideal candidate will have extensive experience of Microsoft 365 services including the Office suite, Exchange Online, Entra and Azure as we continue our cloud journey.

Please note you will be required to complete online ability tests as part of this recruitment process.

Working Hours

Monday to Friday, 9.00am - 5.00pm. Hybrid working is available for this position, with 3 days per week working from the office and 2 days per week working from home (once fully trained). Our Head Office is based in Clifton.

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We look forward to receiving your application!

As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of our LGBT Allies Programme, we also welcome applications from members of the LGBT community and encourage inclusivity in the workplace.