Infrastructure Operations Engineer - Reed : Job Details

Infrastructure Operations Engineer

c. £55,000 per annum

Bedford Based

Hybrid Working

Permanent

As an Infrastructure Operations Engineer you will support the IT Service Manager to keep these service and solutions operating to or above their availability and functionality targets. You will be responsible for the preparation and support of IT operations solutions and services, whether physical or virtual.

You will adhere to industry and organizational best practices, standards, service requirements, and Key Performance Indicators (KPIs) throughout the product life cycle.

In this role, you will create and maintain documentation, perform all routine tasks according to established processes and checklists, monitor infrastructure and application services alerts, and take appropriate action as necessary.

Here is an insight to Money and Pension Service:

At the heart of the Money and Pensions Service are our values - caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves to our values.

We help people - particularly those most in need - to improve their financial wellbeing and build a better, more confident future.

In this role you will be responsible for the following;

• IT infrastructure: To build, configure, administer and support infrastructure technologies and solutions. These technologies and solutions can include computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open-source packages and solutions. They can also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).
• Problem management: To investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational). Contribute to the implementation of remedies and preventative measures.
• Troubleshooting and problem resolution: To troubleshoot and identify problems across different technology capabilities.
• Service Monitoring: Performing routine system checks to confirm solutions and service are running correctly, providing information/reports on capacity and usage trends across our live services.
• Information Security: Discuss information security and security controls that can be used to mitigate security threats within MaPS. Regularly check that the solutions and services remain in their defined security posture.
• Project support: Provide guidance and steer for technology approaches in projects, suggesting best practice and challenging approaches where required
• Azure System Administration: Provide guidance and perform routine maintenance/tasks within Azure and Entra ID software supporting in Identity and Access Management as well as reviewing current implementations and making recommendations and improvements

You will need to demonstrate the following skills and experience;

ESSENTIAL

• Azure operational experience (min 2 years)
• PowerShell scripting experience
• ITIL awareness
• Dynamics 365 experience including CRM

DESIRABLE

• Adobe AEM experience
• AWS experience
• Azure Function App experience
• JIRA ITSM tool Experience
• Fabric/Power Automate/Platform experience
• Support of call centre including VOIP Telephony technology experience
• Website monitoring tool experience e.g. logic monitor
• Cyber Security essentials/ISO27001 awareness
• ITIL Foundation qualification
• Azure Monitor, Kusto, Application Insights
• Scripting experience (SQL, Python, C#, BASH)

About MaPS

At MaPS, we help people - particularly those most in need - to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -

• Caring - We care about our colleagues and people whose lives we are here to transform.
• Connecting - We will transform lives through our ability to make positive connections.
• Transforming - We are committed to transforming lives and make a positive societal impact.

Our inclusive working environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.

What Money and Pensions Service can offer you?

• Generous Annual Leave - 30 days plus Bank Holidays
• Pension scheme - contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan to help you buy season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye test & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)

• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

At MaPS, we take pride in our flexible approach to work. Most of our roles can operate on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, noncontractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs.

Job Reference: MaPS00739

Close Date: 27/01/2025