Infrastructure Product Manager - Conferencing and Cloud - Deutsche Bank : Job Details

On behalf of Deutsche Bank, we are looking for an Infrastructure Product Manager for an initial 6-month contract on an 18-month project. The role is offered on a hybrid basis with 3 days/week on-site in London.

Deutsche Bank is a global banking business with strong roots in Germany and operations in over 70 countries. Their large but focused footprint gives an established position in Europe plus a significant presence in the Americas and Asia Pacific. There are four business divisions: the Corporate Bank, the Investment Bank, thenPrivate Bank and the Asset Manager DWS. There are also a number of highly skilled functions performing key management tasks.

'Together we're sharing new perspectives and transforming what it means to be a bank.'

Purpose of the role:

As part of the Global Technology Infrastructure (GTI) - End User Computing Division, the Workplace Meeting Rooms Team manages the conferencing experience and associated hardware and software offerings for all Deutsche Bank employees across Investment, Private, and Retail Banking divisions globally. The Meeting Room product portfolio includes Logitech MTR, Cisco, Lightware, and Solstice.

This role is critical in ensuring our employees have the best solutions to enhance productivity and user experience. The successful candidate will be responsible for product lifecycle management, vendor relationships, and aligning solutions with Deutsche Bank's strategic technology goals.

This is a unique opportunity to join a global team of experts that design, develop, and deliver overall Workplace Meeting Room solutions for Deutsche Bank.

Key responsibilities:

• Product Strategy and Roadmap:
  • Develop and execute comprehensive product strategies, ensuring alignment with the bank's technology roadmap.
  • Manage the entire product lifecycle from selection, procurement, deployment, support, and end-of-life.
  • Conduct market research and stay informed on industry trends to drive innovation and product improvements.
  • Work closely with EUC Lead Architects on new technologies and perform PoC evaluations with documented findings.
• Product Development:
  • Translate business criteria into relevant requests in JIRA for engineering and test teams.
  • Prioritize requests efficiently and communicate status updates as the primary point of contact for internal clients.
  • Regularly review engineering test plans to ensure quality and improve engineering testing capabilities.
• Stakeholder and Vendor Management:
  • Collaborate with internal IT and business stakeholders across regions to gather requirements and feedback for continuous product enhancement.
  • Build and maintain strong relationships with vendors and suppliers to ensure high-quality and cost-effective product selection.
  • Monitor delivery timelines for service-related hardware and follow up on issues with vendors.
  • Ensure compliance with SDLC, security, audit, and vendor management processes within the bank.
• User Experience and Support:
  • Advocate for the end-user experience by leading testing groups and gathering feedback to drive product improvements.
  • Partner with IT Operations teams to address product-related issues and ensure timely and effective solutions for end-users.
• Communication and Documentation:
  • Provide regular progress reports on product sets to stakeholders and management.
  • Create and maintain documentation for end-users and support teams.
  • Communicate product updates and changes effectively to all stakeholders.
  • Maintain a Risk and Issues register to track items that could delay or stop service delivery.

Skills and Qualifications:

• Strong understanding of Conferencing and Meeting Room Technologies and Vendors, to include Cisco, Logitech and Microsoft.
• Proven experience in vendor management.
• Excellent analytical, organizational, and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Proficiency in project management tools and methodologies.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Solid understanding of Networks, Security, Infrastructure, and Real Time communications protocols.

Deutsche Bank's Values

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs, and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

This client will only accept workers operating via a PAYE engagement model.

AMS's payroll service is in partnership with Giant, we have worked with them for many years and have good processes in place to ensure you get the best service. If you are successful in your application for this role, your contract will be via Giant. For more information on Giant, please follow this link: https://ams-giant-paye-introduction.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.