Infrastructure Support Engineer - Michael Page Technology : Job Details

We are seeking a diligent and customer-focused Infrastructure Support Engineer who will play a crucial role in our operations, providing technical support to our teams across the company.

Client Details

Our client is based in Chessington and has over 5,000 dedicated employees.

Description

• Providing 1st, 2nd & some 3rd line technical support to employees across the company.
• Ticket management using ServiceNow
• Maintaining a high level of customer service for all support queries.
• Working closely with the technology team to resolve more complex issues.
• Documenting all actions in line with company and industry standards.
• Assisting in the management of software and hardware inventories.
• Participating in IT projects as required.

Profile

A successful Infrastructure Support Engineer member should have:

• Strong skill set and experience of Infrastructure and user support.
• Good understanding of O365, Windows 10 & 11,and ITIL framework.
• Familiar with Azure environment.
• Experience of network troubleshooting.
• Strong skills in diagnosing and solving hardware and software issues.
• Excellent customer service and communication skills.
• Ability to work well in a team as well as independently.

Job Offer

• £200-£250 Per Day, Depending of experience.
• Long term contract