Infrastructure Team Lead - Sopra Steria : Job Details

Join Sopra Steria’s Aerospace, Defence, and Security business, where you’ll play a key role in delivering cutting-edge digital solutions that advance National Security and impact the safety of the UK. In this role as a Infrastructure Team Lead, , you’ll take ownership of system configuration, lead incident management, and ensure optimal service delivery. You’ll guide a skilled team, drive continuous improvements, and work closely with customers and third-party partners to influence decisions that maintain system stability.

You’ll be part of a collaborative, supportive culture where your professional growth is prioritised, with time for development and mentorship to help you thrive. With a focus on Agile and ITIL best practices, you'll work on exciting new and ongoing programmes within the UK’s most complex, safety-critical sectors. If you’re hands-on, solution-focused, and ready to make a real impact in a unique environment, we want you on our team.

These roles require the successful applicants to undergo UK security vetting clearance (or a willingness to apply).

Office based on site in Gloucester.

What you'll be doing:

• Own the technical configuration and architecture of the system, ensuring seamless integration across all interfaces.
• Build and maintain strong, influential relationships with customers and third-party partners, guiding key decisions to shape service outcomes.
• Lead the team in triaging, investigating, and resolving incidents, changes, and system stories, optimising resource use for timely, effective resolution.
• Monitor and maintain system health to ensure consistent, high-level service delivery.
• Take charge of troubleshooting and resolving deployment issues, including hardware, software, and networking challenges.
• Work within Agile and ITIL frameworks, driving continuous improvement and proactive problem-solving.
• Ensure robust Business Continuity and Disaster Recovery (BCDR) plans are in place and operational.

What you’ll bring:

• Expertise in assessing the impact of new features and operational improvements, ensuring system stability and relevance while effectively influencing key customers
• Strong knowledge of the DevOps lifecycle, including CI/CD, automation, containerization, and both on-premise and cloud platforms
• Solid foundation in computer networking, including routing, firewalls, and proxies
• Proficiency in anti-malware agents and IDPS (Intrusion Detection and Prevention System) concepts
• Working knowledge of Linux systems, with a preference for Red Hat
• Proven experience in mentoring, supporting, and developing team members, fostering growth and collaboration
• Ability to identify and drive process and governance improvements for greater efficiency and compliance
• Hands-on experience in delivery roles, with a willingness to actively contribute

It would be great if you had:

• ITIL V4 & Agile Delivery Methodologies (Scrum & Kanban).

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Permanent

Location: Office based in Gloucester

Security Clearance Level: Eligible for DV Clearance

Internal Recruiter: Jane

Salary: To £70K

Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund

Loved reading about this job and want to know more about us?

Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.