Alchemy Global Talent Solutions is partnering with a prominent moving and storage company based in East London. who is seeking a driven and customer-focused Inside Sales Coordinator.The successful candidate will play a key role in providing seamless support to moving & storage clients and the field sales team, contributing to the overall success of the business.Responsibilities:
- Manage all inbound moving & storage inquiries, handling requests from start to finish or scheduling consultant visits as necessary.
- Oversee live web-based chat during office hours, providing prompt and effective responses.
- Build and maintain strong relationships with "storage only" customers, ensuring ongoing satisfaction and engagement.
- Accurately process moving & storage orders into the CRM system.
- Conduct post-project moving customer care calls to ensure continued satisfaction and address any concerns.
- Provide support to the field sales team by offering necessary information and assistance to close deals and grow the moving & storage business.
- Deliver exceptional customer service, ensuring all moving client needs are met in a timely and professional manner.
- Assist in identifying opportunities for upselling and cross-selling services to existing moving & storage customers.
- Keep accurate records of customer interactions and ensure they are updated in the CRM system.
- Collaborate with internal departments to ensure a seamless experience for customers.
Requirements:
- Proven background in delivering exceptional customer service, with strong attention to detail.
- Experience in a busy inbound and outbound sales environment; B2B sales experience is advantageous.
- Proficiency in MS Office 365 (Excel, PowerPoint, Word, Outlook) and experience working with CRM systems.
- Self-motivated, team-oriented individual with an entrepreneurial mindset and problem-solving skills.
- Excellent communication skills, with the ability to build and maintain lasting relationships with clients and colleagues.
- A positive, can-do attitude and a passion for learning and growing within a leading company.
Reach out to Alchemy Global Talent Solutions today!