Inside Sales Coordinator - Alchemy Global Talent Solutions : Job Details

Alchemy Global Talent Solutions is partnering with a prominent moving and storage company based in East London. who is seeking a driven and customer-focused Inside Sales Coordinator.The successful candidate will play a key role in providing seamless support to moving & storage clients and the field sales team, contributing to the overall success of the business.Responsibilities:

• Manage all inbound moving & storage inquiries, handling requests from start to finish or scheduling consultant visits as necessary.
• Oversee live web-based chat during office hours, providing prompt and effective responses.
• Build and maintain strong relationships with "storage only" customers, ensuring ongoing satisfaction and engagement.
• Accurately process moving & storage orders into the CRM system.
• Conduct post-project moving customer care calls to ensure continued satisfaction and address any concerns.
• Provide support to the field sales team by offering necessary information and assistance to close deals and grow the moving & storage business.
• Deliver exceptional customer service, ensuring all moving client needs are met in a timely and professional manner.
• Assist in identifying opportunities for upselling and cross-selling services to existing moving & storage customers.
• Keep accurate records of customer interactions and ensure they are updated in the CRM system.
• Collaborate with internal departments to ensure a seamless experience for customers.

Requirements:

• Proven background in delivering exceptional customer service, with strong attention to detail.
• Experience in a busy inbound and outbound sales environment; B2B sales experience is advantageous.
• Proficiency in MS Office 365 (Excel, PowerPoint, Word, Outlook) and experience working with CRM systems.
• Self-motivated, team-oriented individual with an entrepreneurial mindset and problem-solving skills.
• Excellent communication skills, with the ability to build and maintain lasting relationships with clients and colleagues.
• A positive, can-do attitude and a passion for learning and growing within a leading company.

Reach out to Alchemy Global Talent Solutions today!