INSIDE SALES EXECUTIVE- FREIGHT FORWARDING - Heathrow Personnel : Job Details

My clients a well established freight forwarder based within the Heathrow seeking professional and experienced Inside Sales Executive to join their Heathrow team.

Duties would include:

• Participation in the creation, development, and execution of the Business Development strategy within the Commercial & Business Support function.

• Support both sales and branches in achieving their respective business objectives in the most efficient and effective way possible.
• Making targeted telesales introductions & appointments with customers, both new & existing.
• Profiling of the new customers based on size, vertical market and buying behaviour
• Documenting required information and actions taken in CRM (Sales Force)
• Repeating telesales customer contact at regular intervals & in accordance with daily measured KPI’s
• Profiling of the new customers based on size, vertical market and buying behaviour
• Assisting sales with making appointments with customers where appropriate and log in CRM.
• Support credit checks for new customers prior to submitting quotations, in line with GSP & credit management policy
• Provide spot & standard quotes to the customer
• Handle customer commercial questions (technical, pricing, invoices, consulting)
• Identify cross selling opportunities & communicate same to the corresponding Business Unit
• Review and update customer tariffs as and when necessary to protect profitability

Skills needed:

• Good knowledge of freight forwarding
• Confidence to make telemarketing calls to new customers in accordance with policy & individual targets
• Outstanding communication skills
• Target driven
• Computer literate including Excel, Powerpoint and word.