Insurance Account Handler - Spotlightjobs : Job Details

Due to continued growth Spotlightjobs are looking for an experienced Account Handler to become a vital part of a Liverpool team who are dedicated to providing professional advice and exceptional service to all clients.The successful candidate will have at least 12 months experience as an Account Handler but candidates with more industry experience will be of high interest. Candidates will also be considered if they have worked within Personal Lines but you must have property experience.What We Can Offer You:

• A salary between £25000 - £35,000 depending on experience.
• Great company culture that values internal growth and professional development.
• A competitive Benefits Scheme including annual bonus, pension and study support.

Some of the Responsibilities depending on experience:

• Acquire and maintain knowledge of Insurance products.
• Upon completion of training, you will be assigned specific medium-sized portfolio
• Dealing with a book of renewals 
• Develop and sustain effective working relationships with account executive and customers, ensuring complete customer satisfaction as is reasonably possible
• Building and maintaining relationships with insurers
• Produce correspondence to required timeframes and quality standards
• Issuing and processing new business documents, mid-term adjustments, cancellations and renewals
• Provide new business quotations and re-broking existing renewals
• Face-to-face client meetings occasionally both inside and outside the office
• Keeping accurate records always and filing in the agreed manner
• Answering general queries competently by telephone, email, post or in person, ensuring the information provided is accurate
• To attend any appropriate training courses given inside and outside the office
• To complete and pass mandatory training modules set within the time given to remain compliant
• Assisting the Managers and other members of the team

Experience:

• Previous experience in an Account Handling role (Personal Lines or Commercial Insurance) is required.
• Client service and administrative experience, adhering to processes and systems with a high level of accuracy and attention to detail, to support client service delivery.
• The ability to work in a team
• Accuracy and attention to detail
• A passion for building fantastic working relationships with clients and colleagues
• An appetite to learn and develop successfully with an inquisitive nature and a willingness to ask questions
• Basic understanding of the broking insurance market and the role of regulation and compliance.
• Organised with good time management skills working to agreed priorities.
• Good communication skills to effectively liaise with internal colleagues.
• Computer literate with good experience of using MS Office Suite.