Insurance Account Handler - Capio Recruitment Insurance : Job Details

Location: Northampton (office-based with some flexibility)Salary: Dependent on Experience + Benefits

A well-established and highly respected brokerage is seeking an experienced Insurance Account Handler to join their team in Northampton. Known for their client-focused approach, this organisation offers a collaborative and supportive environment, career progression opportunities, and a comprehensive benefits package.

As an Insurance Account Handler, you will manage a portfolio of commercial clients, providing expert advice and delivering exceptional service. You will handle policy renewals, mid-term adjustments, and queries while working closely with Account Executives to ensure clients receive tailored insurance solutions.

This role suits a proactive and client-focused professional who thrives on building strong relationships and providing excellent customer service.

• Previous experience in the insurance industry, ideally in a client-facing or servicing role.
• Strong communication skills with the ability to build and maintain client relationships.
• Confidence in handling policy renewals, amendments, and general client queries.
• A proactive and team-oriented approach to work.
• An understanding of general commercial insurance products (Property, Liability, Motor, etc.) is preferred.

This is a friendly and supportive team environment where collaboration is valued. The team fosters a balance of professionalism and approachability, making it an enjoyable place to work while delivering outstanding client outcomes.

• Salary dependent on experience, with a competitive benefits package.
• Support for obtaining professional qualifications (e.g., CII).
• 26 days of annual leave plus bank holidays.
• Pension scheme and access to well-being resources.
• A range of employee rewards and recognition initiatives.

Insurance Adviser, Client Executive, Account Manager, Commercial Account Handler, Client Service Executive.

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