Insurance Administrator - Connells Group HQ : Job Details

Job DescriptionOTE up to £28,000We are currently looking to recruit an Insurance Administrator to work as part of our Customer Service team within General Insurance.You will work well in a team environment whilst possessing the drive to maximize personal performance to ensure that activity levels and conversion rates are achieved.You will be motivated and driven to succeed with a desire to deliver a high level of customer service whilst optimizing retention levels for the general insurance book.Roles and responsibilities to be successful as an Insurance Administrator

• Driving results through exceptional service delivery and building relationships across new customers and existing contacts.
• Understand, support and increase sales, marketing campaigns and strategies
• Working across teams and with internal/external key stakeholders to build on business activity
• Streamline procedures and maximise efficiencies to improve the customer experience
• Maintain and deliver best practices to aligned mortgage lead generations, new business and related cross sales targets

Skills and Experience to be successful as an Insurance Administrator

• Proven success with a background in sales, providing high levels of customer service; Knowledge of general insurance is preferable.
• Proven ability to deal with customers over the telephone in a confident manner with the ability to work through customer objections.
• Strong negotiation and persuasion skills whilst ensuring customer empathy and understanding of customer requirements.
• Ambition and determination to succeed whilst delivering customer service excellence.
• Positive, self motivated and able to work on own initiative and deal with simultaneous activities.
• Computer literate.

Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00427