Insurance Broker - Customer Service - Vermelo RPO : Job Details

Insurance Broker - Customer Service 

Salary £22,308

Here at Lancaster Insurance Services, we are looking for Customer focused individuals who are looking to work in a friendly and supportive environment.

We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Lancaster Insurance is all about making a difference. A difference for our customers and for our business. It’s about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work

 You will be working in the bespoke market dealing with unique and classic vehicles and can experience exciting opportunities such as career mapping and meeting our customers face to face at events. A really good chance to kick-start a career in insurance with a Top 100 Company.

Responsibilities to include.

• Answering inbound telephone calls.
• Willing to go the extra mile to ensure customer satisfaction
• Effectively communicate with customers to provide relevant product information that is clear, fair and not misleading allowing the customer to make an informed decision.
• Understand customers issues and recommend solutions.
• Use all relevant information to optimise opportunities to cross sell and up sell insurance products.
• Evidence excellent problem-solving capabilities
• Manage time effectively to ensuring quality and accuracy requirements are met.
• Commit to own personal development.
• Adhere to Company processes with regards to Financial Conduct Authority (FCA), Data Protection Act (DPA) and Treating Customers Fairly (TCF) requirements.

Essential Skills:

• Passion for providing excellent customer serice
• Excellent communication/ Problem Solving skills.
• Works on own initiative and thrives on working in a fast-paced environment.

what we offer:

• Full training
• Excellent bonus structure 
• free Tea/Coffee 
• Breakfast club 

 Being an employee of Markerstudy Broking, part of the Markerstudy Group of Companies, comes with perks such as discounted cinema tickets, meals and fun days out. This is in addition to discounts on clothing and white goods retailers and so much more. We also offer a 247/7, 365 support function. This support service provides support for anything from financial issues through to bereavement counselling.