Insurance Broking Manager - Capio Recruitment Insurance : Job Details

Insurance Broking Manager

Location: Alcester

Salary: Flexible depending on experience

The Vacancy

Join my client’s growing team at an insurance broker, a leading insurance specialist recognized for being people-first.

As part of our team, you'll have the opportunity to make a real impact. As a Broking Manager, you will join a general commercial broking team with a property specialist division consisting of a deputy broking manager and 14 account handlers.

Overview

My client take immense pride in providing our customers with first-class support. That's why they are seeking top talent who shares their commitment to excellence, delivering exceptional service, exceeding expectations, and fostering enduring relationships built on trust and integrity.

How you will make an impact

As a Broking Manager, you will make a significant impact by delivering a comprehensive broking service to our existing customers and actively assisting in securing potential new clients. You will maintain an in-depth and ongoing understanding of customer requirements, ensuring these are consistently met with the highest standards. Furthermore, you will drive the efficiency and profitability of the broking department by monitoring and optimizing the various systems that support our operations.

About you

Qualifications

Educational Background:

• Preferably a minimum of 5 GCSEs, including English language and maths.

Professional Certifications:

• Relevant industry certifications such as Chartered Insurance Institute (CII) qualifications (Cert CII, Dip CII, ACII).
• Compliance certifications may also be beneficial.

Experience

Industry Experience:

• Significant experience in the insurance industry, preferably in a broking environment.
• Experience in managing client accounts and handling complex insurance products.

Leadership Experience:

• Proven experience in a managerial or supervisory role, leading teams, and overseeing departmental operations.

Sales and Customer Service:

• Demonstrated experience in achieving sales targets, customer retention, and managing client relationships.

Regulatory Compliance:

• Experience with regulatory compliance, particularly within the insurance industry, and familiarity with FCA guidelines.

Skills & Attributes

Technical Skills:

• In-depth knowledge of insurance products, policies, and broking processes.
• Proficiency in using insurance software systems and electronic filing systems.

Analytical Skills:

• Strong analytical skills to monitor performance metrics, budgets, and financial reports.
• Ability to identify issues, recommend corrective actions, and implement solutions effectively.

Communication Skills:

• Excellent verbal and written communication skills for interacting with clients, team members, and senior management.
• Ability to provide clear, concise, and constructive feedback.

Leadership and Management Skills:

• Strong leadership abilities to manage, motivate, and develop a team.
• Effective time management and organizational skills to ensure department efficiency.

Customer Focus:

• A strong customer service orientation with the ability to understand and meet client needs.
• Ability to maintain and build strong relationships with clients and insurance suppliers.

Benefits

They offer a competitive salary, great teams, and exciting career opportunities, along with a wide range of benefits, including:

• Wellbeing support: Access to a wellbeing hub with mental and physical health support, Group Medical Insurance, and an Employee Assistance Programme.
• Flexible working: Their hybrid working approach includes 2 days per week in the office and the rest working from home. Annual leave starts at 25 days p/a, increasing to 27 days with service, plus the opportunity to purchase additional leave.
• Financial planning: Contributory pension scheme, Group Life Assurance (4x salary), and Group Income Protection.