Insurance Operations Support Assistant - Travelers Insurance Co. Ltd. : Job Details

We are looking for a Insurance Operations Support Assistant to join our team based in Redhill.This role would suit someone who has some previous office experience working in a professional industry such as financial services, who is looking for a change and new challenge.The Operations Associate supports production services aligned with Travelers Europe's strategic goals, facilitates underwriting processes for various business lines, maintains procedures, handles reporting, resolves inquiries, and contributes to operational changes.Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.This role is eligible for a £1000 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus.

What Will You Do?Underwriting Lifecycle Management:

• Thoroughly review all in-scope submissions and processes these in line with agreed service levels.
• Execute tasks related to the underwriting lifecycle, including new business and renewal quote preparation, submissions analysis, policy debiting and issuance, slip recording, endorsements, lapses adjustments, null declarations, and notice of cancellations.
• Manage account documentation, including quotations, actuarial pricing models, reinsurance contracts, endorsements, and cancellations.

Data Records and Document Management:

• Ensure underwriting information submitted electronically is stored and updated, within service levels.
• Process underwriting premium corrections efficiently and liaise with underwriters and brokers, as required.
• Perform data cleansing and input additional risk information, ensuring accuracy in data quality.
• Complete exception reporting and exceptions clearance to maintain accurate records in our underwriting systems of record.
• Provide the Claim department with account coverage information as requested.

Standard Operating Procedures and Training:

• Create and maintain standard operating procedures in the agreed format.
• Deliver training and support to onshore and offshore colleagues and business partners.

Regulatory Compliance and Miscellaneous:

• Meet all regulatory requirements (e.g., treating customers fairly) and align with Travelers Europe values and capabilities.
• Ensure compliance with sales, marketing, underwriting, and regulatory guidelines.
• Perform other assigned duties, as required.
• Perform other duties as assigned.

Be Committed, Be Connected, Be Creative and Be Energised - these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work. To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments.

What is a Must Have?

Previous experience in the insurance industry; studying towards professional insurance qualifications.

• General knowledge of commercial insurance products and policies.
• Strong written and verbal communication skills.
• Ability to develop effective working relationships across the organization.
• Customer-centric approach.
• Process improvement mindset and adaptability to change.
• Computer proficiency and familiarity with various applications.
• Highly motivated, capable of independent work, and very comfortable in a team environment.
• Detail-focused with a high degree of accuracy in work.