Interim Consultant - Customer Complaints (Social Housing) - The Management Recruitment Group : Job Details

19674Interim Consultant - Customer Complaints (Social Housing)Housing - West Midlands• 6 months• Hybrid• £450.00 Per Day (Inside IR35)

About the clientThe Management Recruitment Group is seeking an Interim Consultant - Customer Complaints for a housing association in the West Midlands.

Accountabilities• Manage and oversee handling of stage 1 and stage 2 complaints• Put in processes and systems to optimise this organisations handling of complaints• Help improve customer service to ensure this organisations reputation is maintained• Help transform this organisations customer services/complaints team• Help turnaround this organisations customer services as well as carry out troubleshooting activities• Management of performance and work closely with wider housing team members• Management of complaints to prevent maladministration• Manage all aspects of complaints to assist with housing inspections

Candidate Requirements• Available to start quickly• Willing to travel to site minimum 3 days per week• Relevant housing qualifications such as CIH or working towards• Proven experience leading on stage 1 and 2 customer complaints within a social housing or local authority setting• Proven experience leading and managing customer teams• Proven experience within transformation, troubleshooting and turnaround