Internal Sales Agent - Optima UK Inc Ltd : Job Details

Internal Sales Agent

Location: Cardiff - CF37

Salary - £30,000 - £35,000

We are currently seeking an Internal Sales Agent for our client based at their Cardiff office. This is a permanent position within our sales team, focusing on the sale of construction materials across the Southwest and South Wales region.

Key Responsibilities

• Handle inbound enquiries from customers and provide sales administration support to Territory Sales Managers.
• Price, chase, and secure orders to meet sales targets.
• Deliver excellent customer service and maintaining a professional approach at all times.
• Answer calls promptly, record enquiries, and provide accurate pricing within agreed tolerances.
• Maintain detailed records of customer interactions and correspondence.
• Process order acknowledgments and ensure accurate data entry.
• Administer the Cash Sales Process and support the Purchase Ledger Team with data recording.
• Generate weekly sales reports, highlighting key data and opportunities.
• Identify and pursue opportunities for upselling and additional product sales.
• Respond to invoice queries within a 7-day timeframe.
• Monitor and act on new and declining customer activity to generate business opportunities.
• Provide cover for other departments when required.

Skills, Knowledge & Expertise

• Strong customer relationship management skills, with the ability to build and maintain positive relationships.
• Sales-driven mindset, actively looking for opportunities to grow the customer base.
• Good knowledge of construction materials or a willingness to develop expertise in the product range.
• Effective time management and ability to work within administrative guidelines.
• High attention to detail to ensure accurate sales data and reporting.

Job Benefits

• 25 days annual leave, plus bank holidays.
• Holiday purchase scheme to buy additional leave.
• Share save scheme to invest in the company's success.
• Pension Scheme for long-term financial security.
• Life Assurance cover.
• Access to an employee benefits platform, offering discounts at a variety of retailers and brands.

If you are a motivated individual with a passion for sales and customer service, we'd love to hear from you!