Internal Technical Sales Representative - MTrec Recruitment : Job Details

Rewards and Benefits on Offer

• Private contributory Pension Scheme
• Bonus scheme
• Private health care scheme
• Life assurance
• Cycle to work scheme
• A very secure and successful company
• A multi-award-winning business

The Company you will be working for;

• Our client is a true North-East success story within the regional industrial sectors.
• The company is an international group owned manufacturing business with a proud heritage of delivering high value products throughout the UK and overseas. The company operates from a well-resourced production facility significant investment in new business systems, projects and technology, with a highly skilled workforce aiming to provide their customers with the best service available on the market. The company is now entering a new and exciting phase of development.
• They are now looking to recruit an Internal Technical Sales Representative to support the business on a permanent basis. You will be joining a great North-East people focused organisation with a strong history, a fantastic leadership team who have a clear forward-thinking vision, and the role offers a secure positive future.

The Job You’ll be Doing

• Analyse customer needs and recommend appropriate solutions to meet their specific requirements.
• Prepare detailed technical proposals and quotations.
• Develop a deep understanding of the company’s products.
• Deliver product presentations to customers.
• Handling inbound customer and representative sales calls
• Answer inbound calls; take messages or redirect calls to the appropriate department
• Ensure orders are entered on time and accurately into the ERP system
• Provide technical training to sales team members to enhance their understanding of the company’s products and improve their selling techniques.
• Create and maintain technical documentation, product datasheets, and application notes to support sales and marketing efforts.
• Develop sale strategies, identifying opportunities, and closing deals.
• Provide technical assistance during pre-sales and post-sales interactions to address customer inquiries effectively.
• Basic RMA/Handoff and customer complaint administration
• Sales inbox triage
• Liaise across internal departments to ensure customers’ needs are met
• Support the wider team functions and carry out other tasks where required

About You

• Previous internal technical sales experience is required.
• A background working in manufacturing or engineering is essential.
• Experience of working with technical documents and drawings.
• Experience of working with an ERP system.
• Able to provide customers with quotations and other pricing information.
• Ability to calculate percentages, discounts, interest, proportions.
• Highly IT literate.
• Ability to convey technical information to both technical and non-technical audiences.
• Customer-focused mindset with the ability to build and maintain strong relationships with clients.
• Detail-oriented, organised, and capable of managing multiple tasks and priorities.
• Willingness to travel occasionally for customer visits and industry events.